To make a change in the size (or any variation) of an Add-On, you will need to delete the Add-On first, then place a new order for the Add-On. Here are the steps:
- Go to Customers > Account Management > Search to find the customer and then click on their name to go to their Account Overview page.
- Click on the spy glass icon for the order.
- Click on the red x for the Buy Item you need to change - this will remove the item from the order. Note: make sure you make a copy of any special Text requests for the item.
- Click Place Order.
- Click the Add Add-On button and complete the order for the item, selecting the appropriate person, the new size, and adding in any special Text requests.
- Click the Checkout button.
- Select "Other" as the Payment Method and leave Amount Paid as zero since you are using the credit from item that was deleted.
- Click the Place Order button.
- An email will be sent to the customer unless you uncheck "Send Confirmation Email to Customer".