At TeamSideline, we have three levels of support coverage:
- Full Support = Monday – Friday business hours (8am to 5pm PT) by phone and email except for holidays as defined below as Limited Support. There is also adhoc support coverage after-hours.
- Evening Support = Temporarily suspended until June 30th, 2020.
- Weekend Support = If calling, please leave a message or email firstname.lastname@example.org and a TeamSideline staff member will followup with you.
- Limited Support = Monitoring and responding to critical items only. Limited Support applies to the following holidays:
- New Years Day
- Martin Luther King Day
- President’s Day
- Easter Sunday
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Post-Thanksgiving Day
- Christmas Eve
- Christmas Day
Our toll free support phone line is (888) 9LEAGUE Ext. 1 (888-953-2483 ext 1) or email us at email@example.com.