Customer Support

How to cancel an Enrollment Add-On

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How to cancel an Enrollment Add-On:

  1. From the Admin Site Map, go to the Account Management > Search page.
  2. Input the appropriate search criteria and click the Search button.
  3. Click on the correct customer's name from the returned list to go to the Account Overviewpage.
  4. Click on the spy glass icon to view the Add-On for the order.
  5. Click the red x for the desired Add-On you would like to remove.

Click here for the help article on how to process a Refund.

 

 

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