Customer Support

Why am I getting an Unknown or Disabled User error when I try to log into Web Mail?

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The "unknown or disabled" alert shows up when the Username and Password do not match.

  • If you have copy/pasted the password, try deleting the space after the last character as the password will be read as incorrect otherwise.
  • If you ares still having issues, try typing the password in manually as Copy/Paste can lead to extra spaces or characters.
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