Customer Support

How do I accept a Player/Team off of the Waitlist?

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To Accept Waitlist Enrollments:

  • Go to Reports > Report Dashboards > Enrollments or Team Enrollments.
  • Click the Dashboard Configuration button.
  • For Programs, Select desired Program from drop down.
  • For Enrollment Type, select desired Enrollment Type.
  • For Enrollment Status, make make sure Waitlisted Enrollments is selected for Enrollment Status.
  • Click the Apply button.
  • To change a Waitlist Enrollment to an Accepted Enrollment, select the Edit Enrollment link, click the Accept Enrollment button, then the Confirm Accept button.
    • Note: This will automatically send an email to the customer unless you uncheck the appropriate box.
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