Customer Support

January 22nd Enhancements Notification


News Release

For immediate release: January 22nd, 2020

For more information contact:

Helene Harris at (916) 822-4800 or (888) 953-2483 Ext. 1

January 22nd Enhancements Notification 

We will implement our first Release of 2020 TeamSideline system enhancements on Wednesday night, January 22nd.  In addition to the items below, we have also made many other improvements throughout the site thanks to your feedback.  If you have more feedback, please email

Team Site Practice Reminders

A popular request!  After this release you will be able to easily configure all Team Sites created from your site to automatically send out Practice Reminders to rosters.  You can also configure Practice Reminders to include Player Attendance Polls.  Just go to Programs > Configurations > Team Sites and set the Practice Reminder, Practice Poll, and Default Response fields.  The result will be that the next time you deploy a practice schedule to a Team Site from a registration program, these practice event values will be set for all teams.

New Donations Page

In addition to a public Store page, you can now easily add a Donation page to your public site to give anyone the ability to donate money of any amount to your organization.  Guest Checkout will be next and is coming soon!  Meanwhile to use this feature, first create a Donation Buy Item at Programs > Configurations > Buy Items/Add-Ons. Second, go to Programs > Store/Donations Setup, select Donations from the Storefront dropdown, then click the Add button to add the item(s) to your Donations page.  To put the page on your public page, go to Content > Configurations > Site Pages, right click Menu Pages, select Donations, and then the Save button.  Now go to your public home page and check out the new Donations page you just created.  Need to add some text to the top of this page?  Go to Content > Page Edit and select Donations Page – Instructions Section and add in the text you want your customers to see.  Need help setting this up?  Send an email to and we'll be happy to assist you. 

Membership Module

We are making some key additions to the Membership Module functions:

  1. Under Communications > Send Communications, there is a new option called Memberships.  If you click on the triangle icon, this list will expand to show you the list of available memberships.  Click on the checkbox to easily send an email to all of the active members of that membership.
  2. You can now send a copy of your membership orders to any email address.  Go to Programs > Configurations > Memberships, click on the edit icon for your membership, and add the email address(es) to the Order Copy To field (for multiple email addresses, use a comma to separate).
  3. There is now a Membership Dashboard under Reports > Report Dashboards so you can quickly see your organization’s memberships.  Once you are on this page, click the Dashboard Configuration button, select your Membership Program(s) and click the Apply button.  Click the column titles to sort that specific column and click the blue Options on the right of each line to quickly go to different options for that customer.

If you are interested in learning more about adding the Membership Module to your site, just email

Content Table Import

One of the popular Content enhancement requests we’ve had is the ability to upload to a Content Table.  This is useful for populating tables with lists of free agents, directors on duty, picture day times, etc and would show on your public page for your customers to see.  After this release, go to Administration > Import Data and try out the new Content Table Import – there is a PDF with more information and an example CSV file.  If you are looking for ideas on how to use the Content Table functionality, check out this short video -

Basketball Scoresheet

The Basketball Scoresheet located under Reports > Report Viewer has had several improvements made for this release.

  1. The addition of a Start and End Date so you can choose which dates you want to generate the scoresheet for.
  2. Displaying better information for both the Court and Gender fields.
  3. Added a fourth row for Home and Away Time Outs.
  4. Added a Referee(s) signature line to the bottom of each page.
  5. Created a new version called Basketball Scoresheet with 8 Periods that allows individual scoring in eight periods vs four.

Add-On Report Buy Items

On the Add-On report under Reports > Report Exports, you can now select specific Buy Items to report on vs having to report out on just one or every one of them.  Just click the dropdown for the Buy Item field and select the ones you want to include in your report.

Enrollments Dashboard

On the Enrollments Dashboard under Reports > Report Dashboards, a new link has been added under the blue Options icon.  Select Edit Enrollee and a new tab will be opened in your browser directly to their personal data.  This will make it easier to review specific data regarding the enrollee such as uploaded birth certificates, proof of residency, etc. 

Archived Programs Page Filters

The Archived Programs page under Programs is now a bit easier to find your old programs.  When you go to this page, you will now see a filter available for both the Program and Season columns.  Type in a partial word for either field and see the list below reduced to a more manageable amount. 

Volunteer Management Opportunity Display Order

On the Customers > Volunteer Management page, you can now drag and drop the Volunteer Opportunities to list them the way you want to view them.  Look for the six dots icon to the left of the Opportunity Name column, click your left mouse button, and drag and drop the Opportunity to the appropriate row.

Officials Game Report

The Officials Game report has been enhanced to include the ability to add the address fields of the officials for the game to your reporting.  Look for the new optional fields in the right-hand column that begin with Official.  Interested in the Officials Module?  Just email for more information.

Please note that the downtime period to enable these enhancements will be from 10pm – midnight (PDT) on Wednesday night, January 22nd


We thank you for using TeamSideline!

Helene Harris
Customer Support
Direct: (916) 822-4800
Toll Free Support: (888) 953-2483 Ext. 1


About TeamSideline:

TeamSideline is a team of IT professionals with many years of experience working on major web applications for fortune 500 companies. We bring the same experience and excellence to TeamSideline with a passion for customer service.  TeamSideline provides web sites, scheduling, and registration services to customers throughout the US, from Maine to Florida, from Texas to California. Major customers include Park and Recreation Departments, and youth sports leagues including softball, baseball, soccer, and football.

TeamSideline prides itself on being a small company providing big company services. Your data is secure in a data center with 24/7 security. We do regular backups and maintain disaster recovery plans to keep your web site running - everything the big guys have.

TeamSideline partners with customers and provides new and enhanced features based on customer feedback on a regular basis. You'll never talk to someone who is in a remote call center or be relegated to email support. Instead, you'll get to know the TeamSideline team on a first name basis and know they are available when you need them.

As one of our customers said, "TeamSideline is the complete package - quality, price, and service.”

For more information:

Helene Harris at (916) 822-4800 or (888) 953-2483 Ext. 1




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