Customer Support

March 9th Enhancements Notification



News Release

For immediate release: March 8th, 2021

For more information contact:

Helene Harris at (916) 822-4800 or (888) 953-2483 Ext. 1

March 9th Enhancements Notification 

Important Information For TeamSideline Customers

TeamSideline will implement the first 2021 Release of system enhancements this Tuesday night, March 9th.  In addition to the items below, we have made many other improvements throughout TeamSideline thanks to your suggestions.  If you have any feedback, please email  If you have questions about how to do something, please email

Coupon Codes Across All Programs

This is a change a lot of admins have been asking for!!  You can now create a single Coupon Code that can be used across multiple programs on your site.  Go to Programs > Configurations > Multi-Program Coupons, click the Add Coupon button, complete the additional fields and click the Add button.  The Coupon Code will show up on the bottom of the 2 Configuration page of the programs that it has been setup for.  Now you can give this one Coupon Code to your customers and they can use it for all of your programs!

Team Sites for Team Registrations!

You can now create Team Sites for all of your Team Registration programs.  This includes both Adult and Youth Team Roster Registrations created on the Programs > Manage Programs page.  For any of these programs, go to the 4 Rosters tab to complete any assignments to the Scheduling Divisions that need to be made.  Next step is to go to the 5 Team Sites tab to create each Team Site by clicking on the green arrow icon under the Team Site column.  Make sure you also go to Programs > Configurations > Team Sites to review all the Team Site default settings so they’ll be set the way you want them for the first time you launch a new Team Site.  Note: Master Team Programs and their Sub Programs are not included in this rollout.

Team Site Email Communications

When coaches send emails to their players and/or parents on a TeamSideline Team Site, if the Team Site was created from your main Organization site then the email header used will be the same email header that is configured on your Organization site at Communications > Configurations > Email.  This will enable your Organization branding to be included even when the communication is just between team members and not sent directly from your Organization.

Background Check Dashboard Reporting

The Background Check Dashboard has been improved to show all enrolled volunteers, even if their background check was previously completed through a different program.  Interested in integrating background checks on your site?  Send an email to and we’ll be happy to get you started.

Custom Fields – Clearing Out Old Values & Removing Uploaded Files

You will now be able to reset a Custom Field to all blank values quickly.  Go to Administration > Configurations > Custom Fields and for the field you want to clear out, click the Reset icon, then you will be prompted to proceed. Once the process is complete, all the existing values will be set to blank.  A good example is resetting Tryout Numbers to blank before tryouts get started for a new season.

Another Custom Field enhancement is that we have made it very easy to remove Custom Field document files that have been uploaded in the past by your Customers or Site Administrators.  On the parent, player, or official’s profile, just click the Remove checkbox, then the Save button and you’re all set.

Facilities and Locations Enhancements Including Check-In

If you are using the Facility Module, we have added a number of popular enhancement requests.

  • If you are using the Check-In feature for your Locations, you can now create your own Check-In forms at Schedules > Configurations > Check-In Forms.  Once created, you will be able to enable it for one or more Locations on the Check-In tab for any Location under Schedules > Locations > Manage Locations.
  • You can add your own Text to the top of the Check-In form by going to Schedules > Configurations > Check-In Forms and adding or editing the Form Instructions field for any Custom Check-In Form.
  • We’ve enhanced the public Facilities page to make it easier for your customers to add more than one Reservation at a time before checking out.  They can click the Reserve button to add each item to their cart and then on the last item they can click Reserve & Checkout or just click Checkout to go to the Cart page and place their order.
  • You can now configure your Facility Availability and Block Times to link with your Schedule Locations Availability and Block Times. These two new options are defaulted to Yes.  Go to Facility Reservation > Configurations > General and scroll down to the Location Linkage section to change to No if you want to turn these off.  Please note that only Availability and Block Time entries added after this release will use this new linkage feature.
  • This new linkage also works if you add Availability and Block Times on the Availability tab for your Locations under Schedules > Locations > Manage Locations.
  • When you configure the Locations above for a Block, the entry will now show on your Multi Location Calendar.
  • For our Premium customers, you will also have access to the Update Multiple Locations button on the Schedules > Locations > Manage Locations page.  This button makes it quick and easy for an admin to make mass updates to your locations.  Email if you want to learn more about the Premium upgrade.

If you do not have the Facility Module but are interested, please contact for more information and pricing.

Programs – Buy Items/Add-Ons

You can now copy existing Buy Items when creating new Buy Items/Add-Ons for your Store, Donations, or Programs. Go to Programs > Configurations > Buy Items/Add-Ons and select the Copy Buy Item button. You can then type in the new Buy Item Name and select which existing Buy Item you would like to copy from using the dropdown.

Programs - Enroll Button Text

You can now edit the text of the Enroll Button for programs.  This means you can change the “Enroll” button to “Team Manager Sign Up” or “Register Now” or anything else you prefer.  To do so, navigate to Programs > Manage Programs and select your program.  From the 1 Setup page, scroll to the bottom of the page.  Under the Enroll Button section, you can enter the text you would like to display in the Button Text field. Once you have clicked Save, navigate to your home screen to see your new button text!

Home Page - Background

We have added an option for your Background to remain fixed while your content scrolls. This is awesome for sites that have a lot of content on their Home Page. Go to Content > Configurations > Site Layout and for Background Position, use the drop down to select Fixed and click the Save button. Note: This feature currently only applies to the “Evolved” Site Layouts that most of you are using.

Home Page - Transparency

We have added new controls for customizing your Site. In addition to being able to customize the colors used on your site, you can now control the transparency as well. Go to Content > Configuration > Site Layout and scroll down to customize your site’s colors and their transparency levels.  Click on the new tabs to navigate to each of the different available sections.

Customer Management – Cleanup Time!

If you go to the Account Overview page of a customer, you will be able to click the Deactivate Account button for any customer with a zero balance.  This means a deactivated customer will no longer display when you perform customer searches, send communications or run the Account Information report.  If you want to include deactivated accounts in your Customers > Account Management searches, just click the Include inactive accounts checkbox.  Navigate to the customer’s Account Overview page and click the Reactivate Account button and they are now back and available in your customer list etc.

New Transaction Import

You will now be able to import Misc-Credit or Misc-Debit transactions into multiple customer accounts all at once.  You’ll find this new import under Administration > Import Data in the Customer section.  Watch this short video to walk you through pulling out the data, prepping the input file, and then running the new import – This import is available to all sites that use either individual or team registrations.

Communications – Display Order

You can now sort the display order of your Custom Contact Lists and Communications Templates. To sort Custom Contact Lists, navigate to Communications > Custom Contact Lists. You can then use the drag controls to the left of the list to drag your lists in the order you wish them to appear. In Communications > Communications Templates, you can sort your saved templates based on subject, dated created, or date updated. Simply click on the column header to reset the sort order by one of these parameters. Click the link below to learn more about Communication Templates!

Guest Checkout – Order Confirmation Page Edit

We have added the option for you to edit the Guest Checkout – Order Confirmation. This would be specific to those individuals who checkout from your Store/Donation page without creating an account. To edit the Guest Checkout – Order Confirmation, navigate to Content > Page Edit. From the Page to Edit dropdown, select Guest Checkout – Order Confirmation. You can then use the content editor to edit the page to your specifications.

New Scoresheets!

Three new sport specific scoresheets have been added – one more for basketball, one for soccer, and one for flag football.  You can find them under Reports > Report Viewer.  Give them a try for your next league play!

New Style for News Items

We have added a new style for the News Items called “Card.” The style features a bigger News Item Image and includes an updated link option. Go to Content > Configuration > Site Layout to change your News Item from the current Basic style to the new Card option.

Cash Flow Detail by GL Account Improvements

To help keep our favorite financial analysts smiling, we have updated the Cash Flow Detail by GL Account report to include additional subtotals by GL Account and subtotals by Transaction type within each GL Account.  These new summaries will help cut down on extra work that is needed to generate these subtotals manually.  Do you need the GL (General Ledger) functionality added to help run your sports programs more efficiently?  Send an email to and we’ll add this capability to your site.

Please note that the downtime period to enable these enhancements will be from 10:00pm – 1:00am (Pacific) on Tuesday night, March 9th.

 We thank you for using TeamSideline!

Helene Harris
Customer Support
Direct: (916) 822-4800
Toll Free Support: (888) 953-2483 Ext. 1


About TeamSideline:

TeamSideline is a team of IT professionals with many years of experience working on major web applications for fortune 500 companies. We bring the same experience and excellence to TeamSideline with a passion for customer service.  TeamSideline provides web sites, scheduling, and registration services to customers throughout the US, from Maine to Florida, from Texas to California. Major customers include Park and Recreation Departments, and youth sports leagues including softball, baseball, soccer, and football.

TeamSideline prides itself on being a small company providing big company services. Your data is secure in a data center with 24/7 security. We do regular backups and maintain disaster recovery plans to keep your web site running - everything the big guys have.

TeamSideline partners with customers and provides new and enhanced features based on customer feedback on a regular basis. You'll never talk to someone who is in a remote call center or be relegated to email support. Instead, you'll get to know the TeamSideline team on a first name basis and know they are available when you need them.

As one of our customers said, "TeamSideline is the complete package - quality, price, and service.”

For more information:

Helene Harris at (916) 822-4800 or (888) 953-2483 Ext. 1




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