Customer Support

May 18th Enhancements Notification

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News Release

For immediate release: May 18th, 2021

For more information contact:

Helene Harris at (916) 822-4800 or (888) 953-2483 Ext. 1

May 18th Enhancements Notification 

Important Information For TeamSideline Customers

TeamSideline will implement the next 2021 release of system enhancements this Tuesday night, May 18th.  If you have any feedback, please email bruce@teamsideline.com.  If you have questions about how something is done, please email support@teamsideline.com.

Settlements – WePay report

Our team has been diligently working on a great WePay report!  It is called Settlements – WePay and if you are a site with a WePay credit card gateway, you will see this report under Reports > Report Exports.

  • This report will allow you to select a specific settlement (ie. one of your deposits) and once you click the Preview button, each transaction and the program, facility, or membership that the transaction is associated with (ie. Source) will be listed.  The transactions are grouped by the Source so you can quickly get a total if you need it.
  • If you see a “UNK” on your report, you will need to research that customer and reconcile the transaction so the next time you run the report, the transaction will be displayed properly.
  • You will also find a new report called Settlements By Date Range – WePay that allows you to pick a start and end date to combine all the settlement transactions and get the same groupings and their totals.

More on Reconciling Transactions

When you are on a customer’s Account Overview page and click on the Reconcile button, you see a new option right above the table called Show Reconciled.  If you click on this option, all the transactions for this account will be displayed.  If you leave it unchecked, only the transactions that need to be reconciled will be displayed (these will also have a red flag next to them on the left).

Customer Search Improvements

We received feedback that the Customers > Account Management > Search page was too long and sometimes admins were missing the records that had been returned towards the bottom of the page.  We have now restructured the page so that the three most popular search fields (Last Name, First Name, and Email Address) are at the top.  However, if you want to use any of the other search criteria fields, just click the Show more fields link to display the other available options.  And while we were on this page, we fixed a couple of other items:

  • Added the area code to the phone number search so you can easily find the number you are looking for with an exact match.
  • Added the Transaction Number search as a new option to find customers by.

Email Team Sites with Linked Schedules

Admins can now send an email to any Team Site that has linked to one of your site’s schedules – these team sites don’t have to be created on the 5 Team Sites page through the registration process. To send an email to these linked team sites, go to Communications > Send Communication and click the triangle next to Standalone Team Sites – Linked Schedules.  Click the checkbox for the league you want to communicate with and create and send your email as normal.  Note: This is a Premium only feature. If you are interested in upgrading to Premium, please email support@teamsideline.com.

Please note that the downtime period to enable these enhancements will be from 10:00pm – 1:00am (Pacific) on Tuesday night, May 18th.


 We thank you for using TeamSideline!

Helene Harris
Customer Support
Direct: (916) 822-4800
Toll Free Support: (888) 953-2483 Ext. 1
helene@teamsideline.com

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About TeamSideline:

TeamSideline is a team of IT professionals with many years of experience working on major web applications for fortune 500 companies. We bring the same experience and excellence to TeamSideline with a passion for customer service.  TeamSideline provides web sites, scheduling, and registration services to customers throughout the US, from Maine to Florida, from Texas to California. Major customers include Park and Recreation Departments, and youth sports leagues including softball, baseball, soccer, and football.

TeamSideline prides itself on being a small company providing big company services. Your data is secure in a data center with 24/7 security. We do regular backups and maintain disaster recovery plans to keep your web site running - everything the big guys have.

TeamSideline partners with customers and provides new and enhanced features based on customer feedback on a regular basis. You'll never talk to someone who is in a remote call center or be relegated to email support. Instead, you'll get to know the TeamSideline team on a first name basis and know they are available when you need them.

As one of our customers said, "TeamSideline is the complete package - quality, price, and service.”

For more information:

Helene Harris at (916) 822-4800 or (888) 953-2483 Ext. 1

Website:  http://teamsideline.com

Facebook:  https://www.facebook.com/TeamSideline

Twitter: http://twitter.com/#!/teamsideline

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