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Fixing Common Post-Migration Site Issues: Locked Elements, Registration Button URLs & Leftover HTML

  • Updated

Overview

After your site is migrated to the New Content Builder (Editor 2.0), a few configuration questions come up repeatedly. This article covers three of the most common: elements you cannot edit (locked / View Only), finding the correct URL to link registration buttons to, and removing leftover HTML code that is visible on the page after migration.

To make any of these edits, first open the editor: from the Admin Site Map, go to Content > Site Editor.

1. Locked or "View Only" Elements

Some parts of your new site are intentionally locked and will show as View Only in the editor. This is by design, not a bug. The most common locked items are:

  • Header / top navigation. The Head Navigation is locked to prevent the Sign-In button from being accidentally removed. You will see a View Only label in the top-right when the header is selected.
  • System-generated registration page text. On the registration page you may see default text such as "This page displays all the current registration programs for our league." This is system-managed text tied to the Programs widget rather than a free-form content block.
  • Read-only policy pages. Pages like Terms of Service and program details pull their content from within TeamSideline. Edit these from Administration > Policies (for example, Administration > Policies > Terms of Service) rather than in the page editor.

What you can do

  • Hide the default program text: Look for the "hide default program text" checkbox at the bottom of the program/registration page configuration and check it to remove the system text from the page.
  • Reposition rather than edit: Some admins resolve this by moving the header/title widget down so the system text is no longer overlapping or out of order, then deleting the now-visible section. Make changes in the canvas and Republish when done.
  • Header / Sign-In and mobile menu issues: If your header or mobile menu bar is broken, missing, or you need the Sign-In button restored, contact TeamSideline Support. Support can reset the header (including the mobile and tablet menu) for you; in some cases the reset is staged but not published, so check the Site Editor and Republish to make it live.

 

2. Linking Registration Buttons to the Correct URL

In the previous platform, an Upcoming tab under Registration was created automatically and produced a public registration URL you could link buttons to. The New Content Builder works differently — there is no automatic Upcoming tab. The Programs widget displays your Programs (current and upcoming) on a page, and you link buttons to those pages or to specific Programs.

Get the public URL for a specific Program

  1. Open Content > Site Editor and go to the page that contains your Programs widget.
  2. On the Program, click the More Info button to open that Program's dedicated page.
  3. Copy the URL of that page — this is the link you can attach to a registration button.

Your default programs page is typically available at /current-programs on your domain (for example, https://yourdomain.org/current-programs).

Separating Current and Upcoming Programs

The Programs widget cannot combine current and upcoming Programs into separate built-in tabs. To present them separately:

  • Add a Programs widget set to Current Programs and a second, duplicate Programs widget set to Upcoming Programs on the same page, with a Header/Title widget above each so the page is clearly divided; or
  • Create separate pages (one for current, one for upcoming) and link your buttons to each page's URL.

Linking a button to a page or anchor

Use the Link Picker to attach a link to a button, image, text, or container. For most widgets the link option is in the Content tab or widget settings; for text, highlight the text and click the link icon. The Link Picker supports internal pages and anchors, external sites, email, phone, and files.

 

3. Removing Leftover HTML Code Visible on the Page

After migration, raw HTML (for example, tags shown as text in a green/highlighted box) can appear on pages such as Contact Us. This happens because the new site is still pulling content that contains old HTML markup from the original configuration. The editor shows this block as View Only, so you cannot fix it directly in the page editor.

The fix is to remove the HTML at its source:

  1. Go to Communications > Configurations > Contact Us in the Admin.
  2. Locate the field that contains the old HTML markup (often the Contact Info / Custom Text content carried over from the original site).
  3. Remove or clean up the HTML so only the intended plain text remains, then save.
  4. Refresh the public page — the visible code should be gone.

If the leftover code is coming from a different configuration area and you cannot locate the source, contact TeamSideline Support and they can remove the underlying HTML for you.

 

When to Contact Support

Reach out to TeamSideline Support if you need to reset the header or mobile/tablet menu, restore the Sign-In button, or if leftover HTML persists after editing the Contact Us configuration. Note that Support changes may need to be Republished from the Site Editor before they appear live.

Possibly related existing articles:

  • Editing & Reviewing Your New Website — https://support.teamsideline.com/hc/en-us/articles/45858771052443-Editing-Reviewing-Your-New-Website
  • INTRODUCTION TO EDITOR 2.0 — https://support.teamsideline.com/hc/en-us/articles/45811419863323-INTRODUCTION-TO-EDITOR-2-0