Raise

• Tips for a successful Raise campaign
• Create a Crowdfunding campaign
• Using the Raise Dashboard
• Reconciling Raise donations with Payrix deposits
• Raise campaign statuses and dates
• Create a Peer-to-Peer campaign and invite players

General

• Why does my website show "Not secure" or a certificate warning?
• Can I hide or move the AI Playbook button?
• How to Get to and Navigate the Admin Site Map
• Accepting TeamSideline's updated Terms (what admins, parents and coaches see at sign-in)
• Why isn't my website loading? (custom domain or site down)
• Standard Company Info (Legal Name, EIN, Remittance Address, W-9)

New Admin Training

• New Admin Training

Customers

• Duplicate Accounts: When to Merge, When to Add a Parent, and When to Escalate
• How to give both parents access to team sites (separated or divorced families)
• How to View All Customers on Your Site

• Volunteer Management
• Account Management

Facility Reservation

• Facility Management
• Facility Set-Up

Programs

• Why Aren't All Enrollments Showing on the Program Dashboard?
• How to keep families together on rosters
• Roster sizes and missing teams in Smart Auto Assign
• How Smart Auto Assign uses your data
• How to review, commit, or reset a Smart Auto Assign proposal
• Troubleshooting Roster Assignments

• Buy Items/Add-Ons
• Team Sites
• Registration/Programs
• Store/Donations
• Memberships

Schedules

• How to use TBD time slots
• How to lock games so Auto Resolve leaves them alone
• How to review an Auto Resolve proposed schedule
• Auto Resolve FAQ
• How to configure AI Auto Resolve Settings
• Scheduling Overview

• Creating Schedules
• Officials

Communication

• How to Sign Up for Google Workspace for Nonprofits
• How unsubscribing works and how to remove someone from your organization's emails

• Surveys
• Sending Communication

Content

• CMS: How to Create a Password-Protected Page in the Site Editor

• New Content Builder
• Site Images
• Site Pages
• Home Page Banner
• Page Edit
• News Items
• Calendar
• Downloads
• Entry Forms
• Image Rotators
• Sponsors
• Configurations
• Content

Reports

• How to find completed and pending background checks (Background Checks dashboard)
• Which Report Should I Use? A Guide to TeamSideline Report Options

• Financial Reports
• Schedule Reports
• Enrollment & Roster Reports

Administration

• How parent and child organizations work (Associated Organizations, sharing, and what TeamSideline sets up)
• Admin Role: Fundraiser

• Analytics & SEO
• Custom Fields
• Subscription
• Import Data
• Manage Admin Users

Credit Card Resources

• Which Payrix application applies, and why government-entity status may be denied
• Payrix verification: which documents are required and how to submit them
• How to sign in to the Payrix portal and download your 1099-K
• Payrix payouts: when deposits arrive and why refunds can debit your bank
• How do I log in to payments.teamsideline.com (Payrix) or reset my password?
• TeamSideline Process for Chargebacks: What Happens at Each Step