(a.k.a. "what can you do?" / "what are you?" / "how can you help me?")
The AI Playbook (also called the TeamSideline Assistant) is a chat-based AI support tool built into the TeamSideline platform.
Here's what AI Playbook does:
What It Is
It's an intelligent assistant designed to help organization administrators (like you!) get quick, reliable answers to common questions about running their organization on TeamSideline — without needing to wait for a support agent.
How It Works
It draws from three sources:
- Knowledge base articles — TeamSideline documentation and how-to guides
- Support knowledge base — Applying insights from support processes, documented solutions, and proven troubleshooting approaches.
- General AI knowledge — Broad software and sports administration context
What It Can Do
- Answer how-to and feature questions
- Look up live organization data — like your open programs, registration counts, and league info
- Walk you through step-by-step processes
- Recognize patterns from past tickets and apply known resolutions
What It Cannot Do
- Make changes to your account
- Answer specific pricing or billing questions (those need a human!)
- Access external websites directly
AI Policy Information
For organizations with AI usage policies, AI Playbook is a support assistant that uses established AI models (including OpenAI and Anthropic) to help answer questions using TeamSideline documentation, resolved support history, and permitted TeamSideline organization information. It does not independently browse external websites or make changes within your TeamSideline account.
In a Nutshell
Think of it as your always-available TeamSideline expert — ready to help you navigate the platform, understand your org's data, and resolve issues quickly. And if something is beyond its reach, it can connect you with the TeamSideline support team.