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Roster Roles, Attendance Poll Eligibility, and Coach-Player (Multi-Role) Scenarios

  • Updated

Overview

This article explains how team roster roles work in TeamSideline, why some team members do or do not appear on the Attendance Poll, and how to handle people who serve in more than one role (for example, someone who is both a Coach and a Player). It is written for Coaches, Managers, and League Administrators.

Available Roster Roles

The following roles can currently be rostered in TeamSideline:

  • Manager — by default this is the person who registered the team.
  • Coach
  • Assistant Coach
  • Team Parent
  • Player

Before a volunteer role (such as Coach) can be selected on a roster, it must first be added as an option in the program. An Administrator adds it under Programs > Manage Programs > 2b Roster Configuration > Volunteers > Add Volunteer. If Coach is not appearing in the Role drop-down, this configuration step is usually the reason.

Who Appears on the Attendance Poll

The Attendance Poll only surfaces people who have the Player role on the roster. Coaches, Managers, and other staff-only roles will not appear as pollable participants, even though they may be on the roster.

Before the Attendance Poll is available at all, it must be enabled at the program level:

  1. Go to Programs > Configurations > Team Sites.
  2. For Game Poll, use the drop-down to select Yes (enables attendance for games).
  3. For Practice Poll, use the drop-down to select Yes (enables attendance for practices).
  4. Click Save.

Note: The Game and Practice Reminder must be enabled for the corresponding Game and Practice Poll to be set to Yes.

Getting a Coach/Staff Member to Show Up on the Attendance Poll

If a coach or staff member is also a participant (they play too) and needs to appear on the Attendance Poll, add the Player role to their roster entry. This is the current recommended workaround, since only Players are surfaced on the poll.

Add the Player role from the Team Site (Team Site Staff)

  1. Log into your Team Site.
  2. Go to the Roster tab.
  3. Click the pencil (edit) icon for the person you want to update.
  4. Leave the existing role in place and select the additional role (for example, Player).
  5. Click Save.

Note: Organizations control the level of access Team Site Staff have. If you do not see these options, the Organization has likely not granted full roster access. In that case, contact your League Administrator to make the change.

Add or change a role as a League Administrator

  1. Go to Programs > Manage Programs and select the desired Program.
  2. Open the 5 Team Sites tab and select the desired Team Site, then go to the Roster tab. (Alternatively, use the 4 Rosters tab to manage the roster directly.)
  3. Click the edit icon for the person whose role you want to update.
  4. Select the additional role (for example, add Player to a Coach), then click Save.

Multi-Role Scenarios (Coach + Player) at Registration

If a registration form only allowed one role to be selected at signup, the person cannot self-assign a second role during registration. The best path is to have a League Administrator edit the roster entry directly and add the additional role from there, using the Administrator steps above.

 

Assigning People Who Also Need Roster Edit Access (e.g., Coaches)

Adding a role such as Coach or Manager to a person's roster entry also affects what they can do. If you add the Manager or Coach role to a person, they gain the ability to update attendance for others on the roster (subject to the org's access settings).

To give a Coach the ability to edit the roster:

  1. Add the person to the roster with the Coach role.
  2. Click the edit icon for that Coach.
  3. For Roster Edit, use the drop-down to select Yes.
  4. Click Save. A blue people icon indicates the person can now log in and edit the roster.

Manager, Head Coach, and Co-Coach Limitations

Keep the following current limitations in mind:

  • A team can have only one Manager, and by default that is the person who registered the team.
  • There is no dedicated "Head Coach" role at this time. To distinguish leadership, the common practice is to use the Coach role only for the head coach and assign everyone else the Assistant Coach role. There is an open enhancement request to add a separate Head Coach role in the future.
  • The system does not enforce a limit of one "Coach" per team, which is why teams sometimes end up with multiple people all labeled Coach. Administrator training/convention is currently the way to keep this consistent.

 

If a Role Change Does Not Appear on the Team Site

If you update a role on the Admin side but the change is not reflected on the published Team Site, the Team Site may need to be re-published: archive the Team Site (green play icon in the Archive column) and then republish it so the change pushes through.

Possibly related existing articles:

  • How To Roster a Coach or Player On Multiple Teams — https://support.teamsideline.com/hc/en-us/articles/19873803695003-How-To-Roster-a-Coach-or-Player-On-Multiple-Teams
  • How to Edit a Team Site Roster as Team Site Staff — https://support.teamsideline.com/hc/en-us/articles/4462704859931-How-to-Edit-a-Team-Site-Roster-as-Team-Site-Staff
  • How to Enable Attendance for Team Sites — https://support.teamsideline.com/hc/en-us/articles/49289046003355-How-to-Enable-Attendance-for-Team-Sites
  • How To Give Roster Access To Someone Other Than the Manager (Team Registration + Roster) — https://support.teamsideline.com/hc/en-us/articles/360059714651-How-To-Give-Roster-Access-To-Someone-Other-Than-the-Manager-Team-Registration-Roster