If you are not receiving emails from TeamSideline, your email provider may be filtering, blocking, or sending messages to another folder.
Common causes include:
- Spam or junk email filters
- Email rules or filters blocking TeamSideline messages
- TeamSideline emails being marked as unwanted
- Broken unsubscribe settings
Follow the steps below to make sure you receive TeamSideline emails.
Check Your Spam or Junk Folder
First, check your email folders:
- Spam
- Junk
- Promotions
- Other folders created by your email provider
If you find a TeamSideline email:
- Mark it as Not Spam or Not Junk.
- Add TeamSideline to your contacts or safe sender list.
Remove Email Filters or Rules
Your email provider may have a filter or rule that is blocking or moving TeamSideline emails.
To check:
- Open your email settings.
- Find Filters, Rules, or Blocked Senders.
- Remove any rules that block, delete, or move emails from TeamSideline.
- Save your changes.
Add TeamSideline as a Safe Sender
To help ensure you receive future emails, add TeamSideline as a trusted sender.
Add:
@teamsideline.com
Your email provider may call this:
- Safe Sender
- Allowed Sender
- Trusted Sender
- Whitelist
What Does the Red Flag Next to an Email Address Mean?
If you are an organization administrator and see a red flag next to a customer's email address, it means TeamSideline has detected an email delivery issue.
This usually means the customer's email provider has rejected or blocked a previous TeamSideline email.
The customer should:
- Check their spam/junk folder.
- Remove any email filters blocking TeamSideline.
- Add @teamsideline.com as a safe sender.
After the issue is corrected, the administrator can remove the email filter flag.
Still Not Receiving Emails?
If you have completed these steps and still do not receive TeamSideline emails:
- Confirm your email address is correct.
- Contact your organization to verify that emails are being sent to you.
- Ask your email provider if TeamSideline messages are being blocked.