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App Error Troubleshooting

  • Updated

Overview

If you see an error message in the TeamSideline App (for example, a service/server error, a blank calendar, or a screen that won't load your team information), the fastest fix is almost always to delete and re-install the app. This article walks you through that fix and shows you how to gather the details our Support team needs if the problem continues after re-installing.

Step 1: Delete and re-install the TeamSideline App

Deleting and re-installing the app clears out stale data and downloads the latest version, which resolves most app errors.

  1. Remove the TeamSideline App from your device (press and hold the app icon, then choose to delete/uninstall it).
  2. Re-open your device's app store and install the TeamSideline App again.
  3. Log back in with your email and password.

Note about your data: Re-installing the app does not delete your account. Everything in your Team Site and account will be available again when you log back in. 

Step 2: If the error continues, try these quick steps

  • Log out and log back in. From the app, sign out completely, then sign back in with your email and password.
  • Restart your device, then re-open the app.

Step 3: Collect your App version and device details for Support

If you're still having issues after re-installing, contact TeamSideline Support at support@teamsideline.com and include the following information so we can troubleshoot:

Find your App version

  1. Open the TeamSideline App.
  2. On the App menu bar, tap Account > Help.
  3. Note the Version number shown (for example, 4.1.0).

Find your device make and model

  • Tell us the make and model of your phone (for example, iPhone 15).
  • If you know it, include your operating system (for example, iOS or Android version).

Only if the issue is notification-related: capture the Debug page

If your problem involves notifications (for example, you're not receiving app notifications), also send a screenshot of your Debug page:

  1. Open the TeamSideline App.
  2. On the App menu bar, tap Account > Debug.
  3. Take a screenshot of that page and attach it to your Support request.

What to send Support

When you reach out, include:

  • A short description of the error (and a screenshot of the error message, if possible).
  • Your TeamSideline App Version number (from Account > Help).
  • Your phone's make and model (and OS version if known).
  • The Debug page screenshot — only if the issue is notification-related.