Customer Support

How do I edit the Contact Us page?

Follow

From the Admin Site Map, go to Communications > Configurations > Contact Us and make your edits.

Contact Us Page

The Contact Us page lets you modify your Public Site Contact Information.

This includes the Full Name of your organization's contact, the appropriate Email Address, Telephone, and Contact Hours.

You can also change the first paragraph on the Contact Us page your users will see. Fill in and format the Custom Text field. When you have it just the way you want it, click the Override checkbox to display the text you have supplied instead of the default text that is usually displayed. The Custom Text will not display until this Override checkbox has been checked.

Click Save when you are done.

To help prevent spam, visual verification has been added to the Contact Us page your customers see and interact with. Anyone who wants to send you a question will need to type in the numbers or letters they see in the displayed image before they can submit their question to you. There are options available for your customers to generate a new image or click to hear the audio version of the code displayed to them.

Add Contacts

If you want to add email recipients for specific email subjects, you can click on the Add Contacts link located towards the top of the page. This feature allows you to setup specific subjects that you create and may have up to five email recipients per subject. An example of how you can use this feature is you can add a subject of Registration with the email address for the person in charge of registration. Now your customers can send an email directly to the right person.

Use the Add Contacts tab to add email recipients for Subjects you add to the Contact Us page. Each Subject may have up to five email recipients. For example, you could add a Subject of Registration with the email address for the person in charge of Registration.

The Add Contacts page lets you add email recipients for specific email subjects. Each specific subject you create may have up to five email recipients. An example of how you can use this feature is you can add a subject of Registration with the email address for the person in charge of registration. Now your customers can send an email directly to the right person right away.

To create a specific subject, click on the Add Subject button. Type in the Subject Name and at least one email address. Click on the Visible (in Public Site) checkbox to have this available to your customers. Click on the red visibility icon to change the icon to green and make the contact subject visible to your users. Click on the edit icon to update information about this subject. Make your changes and click Save when you are done or Cancel if you have changed your mind and do not want to save these updates. Clicking on the delete icon will remove this contact subject. To change the order that the subjects are displayed to your customers, simply drag and drop the row to the location you want.

Adding Contacts will create a Subject drop-list on your Contact Us page for users to select from.

Have more questions? Submit a request