This article explains how to sign in to TeamSideline using a web browser.
Your TeamSideline site has two different sign-in options, and they are not interchangeable. The sign-in option you should use depends on what you need to access.
- Customer Sign In — Used by players, parents, volunteers, coaches, and team managers to access their personal accounts, registrations, teams, schedules, and other participant information.
- Admin Sign In — Used by organization staff and site administrators to manage registrations, schedules, reports, communications, website content, financial information, and other administrative functions.
Important: The TeamSideline mobile app is designed for customer access only. Administrator features are not available in the app. If you need to perform administrative tasks from a phone or tablet, use a web browser such as Safari or Chrome.
Customer Sign In
Use Customer Sign In if you want to:
- Register a player or team
- Volunteer or complete volunteer requirements
- View or manage your registrations
- Make a payment
- Access team information
- View schedules and communications
- Update your account information
To Sign In
- Open a web browser and go to your organization's TeamSideline website.
- Select Sign In in the header or upper corner of the website.
- Enter your email address and password.
- Select Sign In.
If you've forgotten your password, select Forgot Password on the sign-in page and follow the instructions.
You can also use the TeamSideline mobile app to sign in with your customer account and access registrations, schedules, teams, communications, and other participant features.
Administrator Sign In
If you manage your organization's TeamSideline site, you must use the Admin Sign In option.
Administrator access includes features such as:
- Registration management
- Scheduling
- Reports
- Website management
- Communications
- Financial management
- Organization settings
- Other administrative tools
How to Sign In as an Administrator
- Open a web browser and go to your organization's TeamSideline website home page.
- Scroll all the way down to the bottom of the page.
- In the footer, select Admin Sign In. This is typically located in the bottom-right corner of the page.
- Enter your administrator email address and password.
- Select Sign In.
Your organization's website may use a TeamSideline address, a custom domain, or another TeamSideline site address. The important thing is to start from your organization's public website and use the Admin Sign In link in the footer.
If you don't know your password, select Forgot Password on the Admin Sign In page and follow the instructions.
Tip: Once you successfully access the Admin Sign In page, bookmark it in your browser so you can access it more easily in the future.
Important: Use the Correct Sign-In Page
The Customer Sign In and Admin Sign In pages are separate.
If you sign in using the Sign In link in the website header, you will be taken to the customer/participant area. You may see options such as:
- Home
- Calendar
- Communications
- Teams
- Family & Friends
- Messages
- Help
- Sign Out
You will not see the Admin Site Map or administrative menus.
If you are an administrator and don't see your administrative tools after signing in:
- Sign out.
- Return to your organization's public website.
- Scroll to the bottom of the page.
- Select Admin Sign In in the footer.
- Sign in using your administrator credentials.
Mobile App
The TeamSideline mobile app is for customer access only. Administrator features are not available in the app.
To access administrative features from a phone or tablet:
- Open Safari, Chrome, or another web browser.
- Go to your organization's TeamSideline website.
- Scroll to the bottom of the page.
- Select Admin Sign In.
- Sign in with your administrator credentials.
Adding a New Administrator
Adding someone as an administrator does not automatically send them a sign-in email.
After adding a new administrator, send them these instructions:
- Go to your organization's TeamSideline website.
- Scroll to the bottom of the page.
- Select Admin Sign In in the footer.
- Enter the email address that was added as an administrator.
- If they don't have a password, select Forgot Password to set one.
I Signed In but Don't See the Administration Menu
If you successfully signed in but only see your registrations, teams, account information, or other participant options, you are most likely signed in through the Customer Sign In page.
Sign out and return to your organization's public website. Then scroll to the bottom of the page and select Admin Sign In.
Remember: Customer Sign In and Admin Sign In are separate sign-in options.
The Admin Sign In Link Is Missing or I Can't See It
The Admin Sign In link is located in the website footer.
There are two common reasons you may not see it:
The Link Is There but Not Visible
If the footer text color has been changed to match the footer background, the Admin Sign In link may still be present but difficult to see.
You can try selecting or highlighting the text in the bottom-right area of the footer to determine whether the link is there.
If the link is present but difficult to see, contact TeamSideline Support with your site URL and a screenshot so the footer link colors can be reviewed.
The Footer Was Removed or Changed
The Admin Sign In link is part of the site footer. If the footer or its contents have been removed while editing the site, the link may no longer appear.
In the current website editor, the footer is protected to help prevent this from happening. Do not delete the footer widget.
If your Admin Sign In link is missing, contact TeamSideline Support for assistance restoring access.
Can the Admin Sign In Link Be Moved?
The standard location for the Admin Sign In link is in the site footer.
If your organization would like a more prominent way for administrators to access the Admin Site, contact TeamSideline Support to discuss available options.
Because the customer Sign In and Admin Sign In serve different purposes, we generally recommend keeping the standard placement to avoid confusing administrators and end users.
Still Can't Sign In?
If you're having trouble signing in, first confirm that:
- You are using the correct sign-in option.
- Customers → Sign In in the website header
- Administrators → Admin Sign In in the website footer
- You are using the email address associated with your TeamSideline account or administrator access.
- You are using the correct password.
- You have selected Forgot Password if you need to reset your password.
If TeamSideline Support has provided you with a temporary password, type the password manually rather than copying and pasting it.
If you are still unable to sign in, contact your organization's TeamSideline administrator or TeamSideline Support for assistance.