On October 15, 2026, TeamSideline published an updated Administrator Portal Terms of Use and Privacy Policy. Every admin is asked to review and accept them at their next sign-in to the admin site.
Why we updated them
Our previous admin terms were written years ago, when TeamSideline was mostly registration and scheduling. The platform now includes payments, SMS and chat, donations, volunteer background-check workflows, and AI features. The updated documents describe how those features work, who is responsible for what, and how participant data — especially minors' data — is protected.
These are an update to terms you already agreed to when you started using TeamSideline, not a new contract. Several changes are more favorable to your organization than the previous version (see the comparison below).
What you'll see at sign-in
- Sign in to the admin site. You'll land on the Admin Terms page with the full text in a scroll box.
- Scroll to the end — the Accept button unlocks once you reach the bottom.
- If an updated Privacy Policy is also due, it appears on the same page. One Accept covers both.
- Need more time or a review by your legal team? Click Cancel. You'll be signed out without accepting and asked again next time you sign in.
Admin access requires acceptance; there is no built-in grace period. You can read the Privacy Policy any time from the link at the bottom of admin and team site pages, and Support can email you PDF copies of both documents.
What's new, in short
- Clearer responsibilities. Spells out what TeamSideline does (runs the software, secures the platform) and what your organization controls (your programs, forms, fees, refunds, and communications).
- Fairer liability terms. The old blanket waiver of claims for lost or corrupted data is gone. Liability is now capped at what your organization paid TeamSideline in the prior 12 months, instead of excluded entirely.
- Your signed contract wins. If your organization has a separately signed agreement with TeamSideline, it controls over these terms where they directly conflict.
- Stronger privacy commitments. We don't sell personal data, we don't use your data to train general-purpose AI models, and we describe retention limits, breach notification, and privacy rights.
- Dispute process. Disputes go to a 30-day good-faith resolution period first, then individual arbitration (with small-claims court still available).
- Who is bound. Accepting binds you and the organization you're authorized to act for. It doesn't personally bind other board members, staff, or volunteers who haven't accepted.
Questions?
Contact support@teamsideline.com or 888-953-2483. If your legal team has concerns about specific language, send us the section names and your questions in writing so we can review them.
Comparison: original vs. new terms
The new Terms keep the old terms' core rules (accurate info, no misuse, California law) and add detail on payments, communications, AI, security, and privacy. The biggest shifts admins ask about are liability, the data waiver, and arbitration — rows marked ↑ are more favorable to the organization than before.
| Topic | Original admin terms | New Admin Terms (v2) + Privacy Policy (v1) | Net effect for the org |
|---|---|---|---|
| How you accept | Click to accept at sign-in; acceptance recorded | Click to accept at sign-in, with Accept unlocked only after scrolling to the end; version, date, time, and IP recorded | Same process, with a scroll-to-end step and more detailed records |
| Who is bound | "You," personally or for an entity | The accepting admin and the organization they're authorized for; must be 18+; other officers or volunteers aren't personally bound unless they accept | ↑ Narrower personal exposure |
| Signed contracts | These terms were the "entire agreement" | A separately signed agreement, order form, or data-processing terms control over these Terms in a direct conflict | ↑ Negotiated contracts win |
| Data loss | Admin "solely responsible for all data"; waives any right of action for data loss or corruption | Blanket waiver removed. TeamSideline commits to safeguards, retention limits, and breach notification; orgs should keep their own exports | ↑ Waiver gone |
| Limitation of liability | TeamSideline not liable for any damages, including direct damages | Indirect damages excluded; direct liability capped at fees paid in the prior 12 months | ↑ Liability now exists, with a cap |
| Indemnification | Admin indemnifies for any third-party claim arising from "use of the Site" | Organization indemnifies for claims tied to its own programs, content, data practices, consents, misuse, or legal violations | Scoped to what the org controls |
| Disputes | Not addressed (court by default) | 30-day informal resolution, then individual AAA arbitration; small claims allowed; class-action and jury waivers; 1-year claim deadline | New; most-questioned section |
| Governing law / venue | California | California; Placer County courts for non-arbitrable claims | Venue added |
| Privacy Policy status | Incorporated as a binding contract term | Acknowledged as notice of data practices, not a contract term | Policy can't add obligations to the org |
| Children / COPPA | Delete under-13 data received without parental consent | Parents/guardians register minors; org handles consents for what it collects; under-13 data addressed or deleted | More detail, same principle |
| Sale of data | Not addressed | TeamSideline does not sell personal data | ↑ New commitment |
| AI | Not addressed | Admins review AI output; data isn't used to train general-purpose models, and AI providers can't train on it | ↑ New commitment |
| Retention | "Regular routine backups" | Generally up to 7 years; up to 10 for legal/audit needs; not kept indefinitely after an org leaves | Defined limits |
| Security & breaches | Not addressed | Encryption in transit, role-based access, MFA for system admins, PCI scanning; breach notice as required by law | ↑ New commitment |
| Privacy rights | Not addressed | Access, correction, deletion, portability, opt-outs; GPC honored where required; "Privacy Request" email | ↑ New |
| Payments | Not addressed | Payrix processes and holds funds; org sets fees and refund policy; 30-day notice before disputing a TeamSideline charge | Clarifies roles |
| Financial controls | Not addressed | Org controls who can change bank info or issue refunds; TeamSideline not liable for internal theft by org personnel | New org responsibility |
| Communications | Not addressed | Org responsible for consent and opt-outs under CAN-SPAM and TCPA | New org responsibility |
| Accounts | Don't impersonate or use another's username | Role-based accounts allowed; each new holder must re-accept; org must offboard promptly | Supports shared role emails |
| Prohibited conduct | 10 items | ~20 items, plus a separate Acceptable Use Policy | Expanded |
| Changes to terms | Not addressed | Notice by posting, sign-in prompt, or email; may require re-acceptance | Defined process |
Original terms: the admin Terms and Conditions in effect before October 15, 2026. The original standalone Privacy Policy text wasn't available for this comparison, so privacy rows compare against the privacy section of the original terms.
Admin FAQ
Why am I being asked to accept new terms? We updated the Administrator Terms of Use and Privacy Policy on October 15, 2026 to reflect features added over the years: payments, SMS and chat, donations, AI tools, and stronger privacy protections. Every admin accepts the current version before using the admin site.
Is this a brand-new contract? No. It updates the terms you already agreed to when you began using TeamSideline. Several provisions are now more favorable to organizations than the original.
Can I use the admin site without accepting? No. Admin access requires accepting the current terms. You can click Cancel to sign out without accepting and come back after your review.
Our legal team needs to review first. Can we get more time? Yes — click Cancel for now, and contact Support with the names and email addresses of the admins who need temporary access while the review is underway. We'll send PDF copies of both documents for your legal team.
Do the new terms make us waive all claims if our data is lost? No. That waiver was in the original terms and has been removed. The new terms describe our security safeguards, retention limits, and breach-notification obligations, and set a liability cap rather than excluding liability entirely.
What does the liability cap mean? For claims about the platform, TeamSideline's total liability is limited to what your organization paid TeamSideline in the 12 months before the issue. The original terms excluded liability for all damages.
Why is there an arbitration clause? It sets one process for resolving disputes: 30 days of good-faith discussion first, then individual arbitration through the American Arbitration Association, held remotely or in Placer County, CA. Small-claims court and emergency court relief remain available.
We have a signed contract with TeamSideline. Which one applies? Your signed agreement controls wherever it directly conflicts with these Terms.
Does accepting bind me personally? You accept for yourself and for the organization you're authorized to act for. It doesn't personally bind other board members, staff, or volunteers who haven't accepted.
Our organization is a government agency (or nonprofit) with contracting rules. What should we do? Send Support the specific sections your rules conflict with, in writing. We'll route them to the right team for review.
Do you sell our participants' data? No. TeamSideline doesn't sell personal data and doesn't use your organization's participant lists for its own marketing.
Is our data used to train AI? No. Data submitted through TeamSideline isn't used to train general-purpose AI models, and our AI providers aren't allowed to train on it.
How long is data kept? Generally up to 7 years, and up to 10 years for certain legal, audit, or fraud-prevention records. We don't keep data indefinitely after an organization stops using TeamSideline. Export anything you need for your own records.
What is our organization responsible for? The information you choose to collect, your forms, fees, refund policy, communication consents, who has admin access, and internal financial controls (who can change bank info or issue refunds).
Who handles parent refund or eligibility disputes? Your organization. TeamSideline provides the tools but doesn't decide refunds, eligibility, or team placement.
Do I need to accept again if I take over a shared role account (for example, registrar@league.org)? Yes. Each new person using a role-based account accepts the current terms before using it.
Where can I read the documents later? The Privacy Policy is linked at the bottom of admin and team site pages. Support can email PDFs of both documents anytime.
Do parents and coaches have to accept these? These are the admin terms. Parents and coaches see their own versions at sign-in — see Accepting TeamSideline's updated Terms.