How to let families buy add-ons after registration closes (Add Rebuy Until and Allow Rebuy)

Set an Add Rebuy Until date on the program's 1 Setup page. Families with an accepted registration can then keep buying the program's add-ons from My Account > Enrollments after registration for their offering closes, until that date. To let them buy an add-on they already have a second time, such as more raffle tickets, add it to the program with Allow Rebuy set to Yes.

Applies to: Org admins who edit programs · Enhanced, Elite and Enterprise plans · Registration programs with add-ons (player, adult and volunteer registrations)

Where: Programs > Manage Programs > (program) > 1 Setup > Add Rebuy Until; Programs > Manage Programs > (program) > 2 Configuration > Add-Ons > Add Add-On > Allow Rebuy

Keep add-ons on sale after registration closes (Add Rebuy Until)

Go to Programs > Manage Programs, click the program's name, then click 1 Setup.
Under General Settings, find Add Rebuy Until.
Pick the date add-on sales should end. Families can buy until the start of that day in your organization's time zone, so choose the day after the last day you want to sell.
Click Save. You'll see "Program has been saved."

What you'll see: after registration for an offering closes, families with an accepted registration in it still have the "Available Add-Ons:" list on My Account > Enrollments, until that date. While registration is open they can buy add-ons whatever the date says, and a date that has already passed changes nothing.

Let families buy an add-on again (Allow Rebuy)

Open the program and click 2 Configuration.
Under Add-Ons, click Add Add-On.
Choose the Offering, Enrollment Type, Buy Item, Required? and Allow Multiple as usual. How to create an add-on (buy item) and add it to a registration program explains each one.
Set Allow Rebuy to Yes.
Click Add.

What you'll see: the add-on in the Add-Ons list with Yes in its Rebuy column. A family that already bought it still sees it under Available Add-Ons and can buy it again, and it stays in the Add-On list when an admin uses Add Add-On on that registration.

An add-on already in the list can't be edited. To turn on Allow Rebuy for it, delete it with the red X and add it again with Allow Rebuy set to Yes. Families who already bought it keep it on their orders.

How the settings differ

Setting	Where you set it	What it does
Add Rebuy Until	The program's 1 Setup page: one date for all its offerings	Keeps all the program's add-ons on sale on My Account > Enrollments after registration closes, until the start of that date. It doesn't reopen registration.
Allow Rebuy	Each add-on, when you add it on 2 Configuration	Keeps the add-on in a family's list after they've bought it, so they can buy it again.
Allow Multiple	Each add-on, when you add it on 2 Configuration	Lets families enter a quantity when they register instead of checking a box. It doesn't let them buy again later.

What families see

On My Account > Enrollments, each accepted registration has an "Available Add-Ons:" list in its Add-Ons column. It holds only the add-ons set up for that registration's offering and enrollment type.
An add-on the family already bought for that registration isn't listed again unless it has Allow Rebuy set to Yes.
A 1 per Account per Season add-on that someone on the account already bought this season shows "(already purchased this season)" and can't be chosen, even with Allow Rebuy.
A waitlisted or canceled registration shows "Waitlisted***" or "Cancelled***" instead of the list.

How to buy an add-on for an existing registration (parents) walks families through the purchase.

Add an add-on for a family yourself

An admin can add an add-on to an accepted registration at any time, whatever Add Rebuy Until says: open the family's account, click Place Order, then Add Add-On. An add-on that registration already has is offered there only when Allow Rebuy is Yes. How To Add an Add-On as an Admin to an existing Enrollment has the steps. There's no way to add an add-on to many registrations at once: see Can I Mass/Bulk Add an Add-On to Existing Enrollments?

If it doesn't work

There's no Add Rebuy Until on 1 Setup, or no Allow Rebuy when you add an add-on. Your plan doesn't include them; they're on the Enhanced, Elite and Enterprise plans. Families can still buy add-ons while registration is open, and you can add one for them with Place Order > Add Add-On.
A family can't see add-ons after registration closed. The program has no Add Rebuy Until date, or the date has come (sales stop at the start of that day). Also check that the registration is accepted and that the add-on is set up for its offering and enrollment type.
A family can't buy an add-on a second time. The add-on's Rebuy column says No. Delete it and add it again with Allow Rebuy set to Yes.
"(already purchased this season)" The add-on is set to 1 per Account per Season, and someone on the account bought it this season. It's charged once per family each season, whatever Allow Rebuy says. See How to charge a family fee once per season (1 per Account per Season).
"The required payment type is different than other cart items. Please place a separate order for this item." or "The enrollment add-on selected cannot be combined with the other items in your cart. Continue with your current order, and then place another order with this enrollment add-on afterwards." The family checks out what's already in the cart first, then buys the add-on in a new order.

Good to know

Add Rebuy Until keeps add-ons on sale but doesn't let anyone register after registration closes.
The date is checked against your organization's time zone, not the family's.
To see who has bought an add-on, or who hasn't yet, use the Add-On and Add-On Missing reports: How to see who bought, or hasn't bought, an add-on (Add-On Report and Add-On Missing Report).

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