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Welcome to Support

Communication Tracking

  • Updated

TeamSideline provides robust tools for tracking communications to help leagues, clubs, and administrators stay organized and informed.

 

What are Communication Logs?

Communication Logs are detailed records of messages sent from the TeamSideline system. These logs help administrators:

  • Track who sent a message and when

  • View the content of the message

  • Confirm delivery and recipient status (Premium Subscription Only)

  • Maintain accountability and transparency across the organization

Accessing Communication Logs

Admins can access Communication Logs via the Admin Site Map.

  1. Go to Communications > Communication Logs.

  2. Use filters such as date range, recipient email, or subject keywords to narrow results.

  3. Click on a specific message to view full details, including the list of recipients and the message content.

Types of Communication Logs

  • Communication Log: This Log refers to emails manually created by admin. 
  • System Log: This Log refers to automated emails sent by the system (welcome email, order confirmations, etc.).
  • Team Site Log:  This Log refers to emails sent within the Team Site (Announcement email, Team Site communications, etc.). 
  • Team Site Chat Log: Shows all messages sent within a specific team's chat via app. 

Email Tracking

Each message log includes:

  • Sender information

  • Recipient(s)

  • Timestamp

  • Subject and message body

  • Delivery status  (Premium Subscription)

  • Opened status (Premium Subscription)

Use Cases

  • Follow-up: Check if a parent received an email reminder about picture day.

  • Support: Verify what message was sent to troubleshoot questions or concerns.

  • Accountability: Ensure league officials or coaches are communicating with their teams.

Best Practices

  • Encourage coaches and team managers to send messages through the TeamSideline platform rather than personal email accounts. This keeps all communication centralized and auditable.

  • Regularly review bounce reports or undelivered emails to ensure contact lists are up to date.

  • Use the logging feature to confirm delivery before resending information.

 

Want to know who’s reading your messages? Upgrade to TeamSideline Premium and gain access to email open tracking, so you can see exactly when recipients open your emails. Whether you're following up with parents, coaches, or volunteers, this feature helps you communicate more effectively and confidently.

Contact support@teamsideline.com to add this feature to your site.