Customer Support

How do I add additional fees to a customer's account?


How to add additional fees using Misc-Debit:

  • From the Admin Site Map, go to the Account Management > Search page.
  • Input customers name and click the Search button.
  • Click on the correct customer's name from the returned list to go to the Account Overview page.
  • Click the Add Transaction button on the Account Overview page.
  • For Transaction Type, select Misc-Debit.
  • For Amount, enter the desired amount.
  • Click the Save button.
  • Once the Misc-Debit has been added to your customer's account, they will be able to log into their account to pay their balance. Click here for customer instructions on paying their balance.

Note: In order for customers to log in and pay their balance, your Organization's site must have the Pay Balance function turned on. Go to Programs > Configurations > General and verify "Enable Pay Balance" is set to "Yes."

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