How to Edit/Cancel a Scheduled Payment for a Payment Plan:

• From the Admin Site Map, go to the Account Management > Search page.
• Input customers name and click the Search button.
• Click on the correct customer's name from the returned list to go to the Account Overview page.
• Scroll down to Payment Plans.
• Click the black arrow to expand the desired Payment Plan.
• Click the pencil icon to edited the desired scheduled Payment.
• Here you can Edit the date the Payment Plan is scheduled
• Here you can click the Cancel Payment button to cancel the scheduled Payment.
  • This helps prevent duplicate charges when a customer makes a manual balance payment after a failure.
• Click the Save button when done.