Sometimes a customer will enroll using different email addresses from season to season, creating two accounts. These duplicate accounts can be merged with the Merge Accounts feature.
The Merge Accounts feature has two steps, identifying the "From" and "To" accounts, then mapping the members.
Identifying the Accounts:
- Go to Customers > Account Management > Search.
- Click the Merge Accounts button.
- Search for the “From” customer and click the icon to select.
- Search for the “To” customer and click the icon to select.
Mapping the members:
On the mapping page, align each member from each account by selecting the appropriate name from the drop down. If the member is not in the new account, it can be created by selecting New from the drop down.