A program coupon takes a percentage or a dollar amount off the registration fee for the offerings you choose in one program. Create it in the Coupons section of the program's 2 Configuration page, then give families the code: they enter it under Have a Coupon Code? when they check out. You can create one coupon with a single code anyone can use, or with up to 100 single-use codes.
Applies to: Org admins with the Section: Coupons and Configuration (Edit) permissions · All plans · Registration programs, except Tiered Pricing programs and Team Registration plus Roster programs with Variable Pricing
Where: Programs > Manage Programs > (program) > 2 Configuration > Coupons > Add Coupon
Create a coupon
- Go to Programs > Manage Programs.
- Click the program's name.
- Click 2 Configuration. In a Team Registration plus Roster program, click 2a Team Configuration for a coupon on the team registration fee, or 2b Roster Configuration for a coupon on players joining rosters.
- Scroll down to Coupons and click Add Coupon.
- Enter a Description of up to 100 characters, such as the name of the discount.
- In Offering, check each offering the coupon applies to. If you check every offering, the coupon covers the whole program, including offerings you add later.
- In Discount, enter either a percentage (a whole number up to 100) or a dollar amount, not both.
- Optional: choose an Expires date. Codes work through that date. Leave it empty for a coupon that doesn't expire.
- Choose the codes. You can use either or both:
- Single Use Codes: enter how many codes to generate, up to 100. Each code is 8 letters and numbers and works for one order.
- Multiple Use Code: type one code of 5 to 10 letters or numbers. Anyone who has it can use it, any number of times. It must be different from every other coupon code in your organization.
- Choose the Usage:
- One Per Order: only one registration in the order gets the discount. For example, if a parent registers 3 children, only 1 registration is discounted.
- Each Line Item: every registration in the order that the coupon covers is discounted, such as each sibling.
- Click Add.
What you'll see: the coupon in the Coupons list, with its Description, Offering(s) ("All" when it covers every offering), Expires ("Never" when there's no date), Discount, Usage and Status, which counts how many times it has been used ("Used 0 time(s)."). Expand the coupon to see each Coupon Code, whether it's Single Use, and its Status: Available or Used for a single-use code, or the number of uses for a multiple-use code.
Give families the code
- TeamSideline doesn't send coupon codes. Give each family its own single-use code, for example in an individual email. A multiple-use code can go to a whole list, but anyone who has it can use it.
- Families enter the code on the Checkout page: under Have a Coupon Code?, they type it in Coupon Code and click Apply. They see "The coupon code "(code)" has been applied to your order." The section appears only when the cart has a registration a coupon covers, or the account has an assigned coupon.
- When you place an order for a family yourself, click Apply Coupon on the checkout page and enter the code. The Expires date isn't checked there, so an expired code still works.
How the discount works
- It comes off the registration fee only: player and adult registrations, including team registrations, in the offerings you checked. It never applies to add-ons, volunteer or sponsorship registrations, or store items.
- A percentage is taken from the offering's price at the time of registration (its Early, Regular or Late price, plus any Non-Resident Fee). A dollar amount comes off each registration the coupon discounts. A coupon never takes a fee below $0.
- Each registration takes one coupon. A coupon and a sibling discount can both apply to the same registration.
- With Partial Pay, if the coupon brings the fee below the deposit, the deposit is lowered to the fee. With a payment plan, the discount comes off the last payments, so the plan has a smaller last payment or fewer payments. If the coupon brings the fee to $0, no payment plan is set up.
Can I limit a coupon to residents or to new families?
No. A coupon has only the settings above: Description, Offering, Discount, Expires, Single Use Codes, Multiple Use Code and Usage. It has no residency, new or returning family, or first-order setting, so anyone with the code can use it on the offerings it covers. Instead:
- Give single-use codes only to the families who qualify.
- Put a coupon on chosen families' accounts with an Account Assigned coupon, created on Programs > Configurations > Multi-Program Coupons (Enhanced, Elite and Enterprise plans). The family picks it at checkout under Assigned Coupon.
- To charge non-residents more instead of discounting residents, set up Boundaries and a Non-Resident Fee on the offering (the Non-Resident Fee needs the Elite or Enterprise plan).
If it doesn't work
- "Coupon Description is required." Enter a Description.
- "Offering selection is required." Check at least one offering.
- "You can only select a single discount." or "Discount is required." Enter a percentage or a dollar amount, but not both.
- "Multiple Use Code does not meet the minimum length." Use at least 5 letters or numbers.
- "Multiple Use Code must be unique across all your programs." Another coupon in your organization already uses that code, possibly in a different program. Choose another code, or use Single Use Codes. The coupon isn't saved until you fix it.
- "You must select the number of single use codes or define a multiple use code for this coupon offer." Enter a number of Single Use Codes, a Multiple Use Code, or both.
- There's no Coupons section on 2 Configuration. The program uses Tiered Pricing, it's a Team Registration plus Roster program with Variable Pricing (no coupons on 2a or 2b), or your admin role doesn't have the Section: Coupons permission. To discount those registrants, add a Misc - Credit to each account; families can use it at checkout when Apply Credit is Yes on Programs > Configurations > General.
- There's no Add Coupon button, or it's grayed out. Your role doesn't have the Configuration (Edit) permission, or the program is archived.
Messages families see at checkout
- "The coupon code "(code)" is invalid." The code is mistyped, isn't one of your codes, or its coupon was deleted.
- "The coupon code "(code)" has expired." The Expires date has passed. Create a new coupon, or place the order for the family yourself.
- "The coupon code "(code)" has already been redeemed." That single-use code was already used. Give the family another one.
- "The coupon code "(code)" is not valid for any of the items in your order." Nothing in the cart is a registration the coupon covers, for example it's a different program or offering, a volunteer registration or only add-ons, or each covered registration already has a coupon.
- "The coupon code "(code)" is already applied to your order." A One Per Order coupon has already been used in this order.
Good to know
- A coupon can't be edited. To change one, delete it with the red X, click OK on "Are you sure you want to delete the coupon offer "(description)"?", and add it again. A deleted coupon's codes stop working; registrations that already used it keep their discount. Once a coupon is deleted, its multiple-use code can be used again.
- A Multi-Program Coupon that covers this program and others is listed here too, with the Multi-Program icon, and can't be deleted here. Change or delete it on Programs > Configurations > Multi-Program Coupons.
- Coupons apply only when an order is placed. To discount a registration that's already been placed, add a Misc - Credit to the account, or refund part of what the family paid.
- A coupon used on a waitlisted registration whose fees are deferred isn't taken off the Fee Amount when you accept the registration. Lower the Fee Amount yourself on the Accept tab.