First, cancel the enrollment on the current roster.
- Go to Customers > Account Management > Search to find your customer.
- Click on their name which takes you to their account.
- Click on the Enrollments tab.
- Click on the pencil icon to edit the Enrollment.
- Click the Cancel Enrollment button.
- Leave the amount as is, the Remove from Roster dropdown should be set to Yes and click the Confirm Cancellation button.
Then, place an order onto the new Roster.
- Click on the Place Order button.
- Click the Add to Roster button.
- Select all the appropriate values from the dropdowns and click the Add button
- Click the Checkout button.
- Click the Done button.
- Select Payment Method=Other, leave the Amount Paid=zero, add any Payment Comments like "Changing teams" if you want, and click the Place Order button.
- The player is now enrolled on the other team and their Account Balance is zero.