If you need to refund a Customer with a Check or Cash, you will want to use the Manual Refund option to show on their account that a refund has been processed so that their account is balanced.

• If for Refund Type, you selected the "Credit" option you will still need to manually process a refund.
• Click the Add Transaction button on the Account Overview page.
• Select Refund - Manual for the Transaction Type.
• Add the Amount.
• Add any Comments keeping in mind that these are visible to the customer.
• Check the Email Confirmation box if you want an email to be sent to the customer.
• Click the Add button.
• The manual refund has now been issued to your customer and you will see the transaction on the Account Overview page.Note: The Manual - Refund option does not refund a check/cash electronically. You will still need to have someone in your organization cut a check back to the customer.