Overview

When your TeamSideline subscription renewal is due, you can pay your invoice in a few different ways. This article explains why paying online with a debit or credit card (or ACH) through the payment link in your renewal invoice is the preferred and most reliable method, and why bank-issued payments such as Bank of America Bill Pay and other mailed physical checks can lead to your renewal showing as unpaid even after the funds leave your account.

The Recommended Way to Pay: Inside TeamSideline Portal

You can now pay your invoice directly from your TeamSideline administration page.

Please login and go to Administration > Subscription > Summary and you will find a direct link to the payment portal.

Paying Online via Your Invoice Link

Every renewal invoice email includes a payment button (labeled "Pay Now" or "Pay Your Renewal"). This is the fastest and most reliable way to pay because the payment is matched to your invoice automatically.

1. Open the renewal invoice email sent to your billing contact.
2. Click the Pay Now / Pay Your Renewal button.
3. Choose to pay by Credit Card, Debit Card, or ACH.
4. Enter your payment details. You can save a payment method on file so future renewals process automatically on your renewal date.
5. You will receive a confirmation that your payment method was saved and a receipt by email once the payment is processed.

Note on fees: A processing fee of 2.95% applies when paying by credit card. ACH is available with no equivalent card fee.

Using the Self-Service Portal to Manage Billing

1. Go to the self-service billing portal:
   https://teamsideline.chargebeeportal.com/
2. Enter the email address associated with the TeamSideline account.
3. A login code will be sent to that email address.
4. Enter the login code to access the account.

Once logged in, users can manage their billing information and subscription details. From the portal, users can:

• Add or update a payment method
• Update their subscription
• Edit contact information
• View and download invoices

The self-service portal provides direct access for customers to manage their billing account without needing to contact support.

What to Do If You Already Paid by Bill Pay or Check but Received a Past-Due Notice

1. Do not assume the renewal is complete just because your bank shows the payment as cleared.
2. Gather proof of payment (for example, a screenshot from your bank showing the payment and date).
3. Contact TeamSideline Support and provide the payment details so the payment can be located and applied to your invoice.
4. Be aware that account and billing specifics can only be discussed with a listed site administrator or billing contact. If you are a bookkeeper or third party, please have your site administrator included on the request.

Best Practice for Future Renewals

• Pay online using the invoice link and save a payment method on file so renewals process automatically on your renewal date.
• Avoid using bank Bill Pay services or mailing physical checks for renewals, as these cannot guarantee on-time delivery and matching.
• Keep your billing contact and site administrator information up to date so renewal notices reach the right person.

Common questions this article answers:

• How do I pay my TeamSideline invoice?
• How do I pay my renewal online?
• Where is the payment link?
• Can I pay by ACH?
• Can I pay by debit card or credit card?
• How do I update my payment method?
• How do I save a card for automatic renewals?
• Why does my invoice still show unpaid?
• I already paid but received a past-due notice.
• My bank says the payment cleared—why hasn't TeamSideline received it?
• I mailed a check. Why is my invoice still unpaid?
• Why was my site shut down even though I sent payment?
• How do I access the billing portal?
• How do I download my invoice?
• How do I change my billing contact?
• How do I update my billing information?
• Can I pay by check?
• What payment methods does TeamSideline accept?