Applies to: All plans
Go to Administration > Subscription > Summary to see your plan, renewal date, team counts, yearly email and text allowance, and modules. These details come from your TeamSideline subscription and update automatically when your plan or add-ons change.
What the Summary shows
| Field | What it means |
|---|---|
| Plan | Displays your current plan, such as Core, Enhanced, Elite or Enterprise. Organizations on an older package see the package name instead. |
| Renewal Date | Displays the date of your next renewal. This field is blank if your subscription isn't set to renew. Older packages display the subscription months instead, such as "Jan - Dec". |
| # of Teams Available | Displays the number of teams included in your plan. Shown only when your plan includes a set number of teams. |
| # of Teams Scheduled | Displays the number of teams currently scheduled on your site. |
| # of Teams Registered | Displays the number of teams currently registered on your site. |
| Communication Credits | Displays your yearly email and text allowance, such as "250,000 Emails per year" and "6,000 Text Messages per year". Includes any communication add-ons. |
| Background Check | Displays your background check provider, or "No background checks setup" if none is configured. |
| Payment Gateway | Displays how card payments are processed, such as "Credit Card transactions processed through (gateway) payment gateway", or "No payment gateway setup" if none is configured. |
| Modules | Displays the add-on modules on your subscription, such as Officials or Facility. |
The Summary also includes a Pay Invoice button, displayed only to admins with the Billing role when an invoice is due, and a Mail Payment option, which displays the mailing address for check payments.
What updates automatically when your subscription changes
When your plan or add-ons change, TeamSideline updates your site to match, usually right away:
- Plan: Features included in your new plan are turned on, and features not included are turned off.
- Modules: Add-on modules you purchase, such as Officials, are added to your site. Add-on modules you remove are taken off your site, along with any roles that came with them.
- Communication Credits: Displays your plan's yearly allowance plus 250,000 emails for each email add-on and 3,000 texts for each text add-on.
- Admins allowed: Displays the number of admin users available on your plan.
If a feature you expect doesn't appear after a change, sign out and sign back in.
Limits by plan
| Plan | Admin users | Emails per year | Texts per year |
|---|---|---|---|
| Core | 5 | 100,000 | 3,000 |
| Enhanced | 10 | 250,000 | 6,000 |
| Elite | 20 | 500,000 | 9,000 |
| Enterprise | Unlimited | 750,000 | 12,000 |
Your yearly email and text allowance resets each subscription year, starting from your renewal month.
How to change your plan or add a module
Contact support@teamsideline.com or your TeamSideline account representative. Plan and module changes are made to your subscription by TeamSideline, and your site updates to match. Modules can't be added directly from the admin site.
Troubleshooting
- I can't add another admin user. If you see "The (plan) plan supports a maximum of (number) administrators. Adding more users requires an upgraded plan." on Manage Users and the Add User button is grayed out, your organization has reached its admin limit. Remove an admin who no longer needs access, or contact support or your account representative about upgrading your plan.
- Renewal Date is blank. Either your subscription isn't set to renew, or the subscription details didn't load. Refresh the page first. If the field is still blank, contact support so we can check your subscription status.
- A module I purchased isn't showing. Sign out and sign back in to refresh your access. If the module still doesn't appear, contact support and include the name of the add-on you purchased.
- A feature disappeared after my plan changed. The feature may not be included in your new plan. Check the Plan field on the Summary, then contact support or your account representative if you believe the feature should be available.
Good to know
- All admins with access to Administration > Subscription can view the Summary. The Invoices and Payment Gateways tabs and the Pay Invoice button require the Billing role.
- Administration > Activity Log isn't available on the Core plan. It's included with Enhanced, Elite and Enterprise.