Overview

When your TeamSideline subscription renewal is due, you can pay in a few different ways. This article explains why paying online with a debit or credit card (or ACH) through the payment link in your renewal invoice is the preferred and most reliable method, and why bank-issued payments such as Bank of America Bill Pay and other mailed physical checks can lead to your renewal showing as unpaid even after the funds leave your account.

The Recommended Way to Pay: Online via Your Invoice Link

Every renewal invoice email includes a payment button (labeled "Pay Now" or "Pay Your Renewal"). This is the fastest and most reliable way to pay because the payment is matched to your invoice automatically.

1. Open the renewal invoice email sent to your billing contact.
2. Click the Pay Now / Pay Your Renewal button.
3. Choose to pay by Credit Card, Debit Card, or ACH.
4. Enter your payment details. You can save a payment method on file so future renewals process automatically on your renewal date.
5. You will receive a confirmation that your payment method was saved and a receipt by email once the payment is processed.

Note on fees: A processing fee of 2.95% applies when paying by credit card. ACH is available with no equivalent card fee.

Using the Self-Service Portal to Manage Billing

1. Go to the self-service billing portal:
   https://teamsideline.chargebeeportal.com/
2. Enter the email address associated with the TeamSideline account.
3. A login code will be sent to that email address.
4. Enter the login code to access the account.

Once logged in, users can manage their billing information and subscription details. From the portal, users can:

• Add or update a payment method
• Update their subscription
• Edit contact information
• View and download invoices

The self-service portal provides direct access for customers to manage their billing account without needing to contact support.

Why Bank of America Bill Pay and Mailed Checks Can Be a Problem

Services like Bank of America Bill Pay (and similar bank-issued bill payment tools) often send TeamSideline a physical paper check by mail rather than an electronic payment. This causes several issues for time-sensitive renewals:

• Your bank may show the payment as "cleared" before we receive it. When your bank debits your account, the check can still be in transit or not yet matched to your invoice on our end. A cleared status in your bank does not always mean the renewal has been received and applied.
• Mail delivery takes time. A mailed check may not arrive before your renewal deadline, which can result in a past-due notice or a site shutdown even though you initiated payment.
• Checks are not automatically matched to your invoice. Because a mailed check does not carry your invoice link details, it must be manually located and applied, which adds delay and room for error.

What to Do If You Already Paid by Bill Pay or Check but Received a Past-Due Notice

1. Do not assume the renewal is complete just because your bank shows the payment as cleared.
2. Gather proof of payment (for example, a screenshot from your bank showing the payment and date).
3. Contact TeamSideline Support and provide the payment details so the payment can be located and applied to your invoice.
4. Be aware that account and billing specifics can only be discussed with a listed site administrator or billing contact. If you are a bookkeeper or third party, please have your site administrator included on the request.

Best Practice for Future Renewals

• Pay online using the invoice link and save a payment method on file so renewals process automatically on your renewal date.
• Avoid using bank Bill Pay services or mailing physical checks for renewals, as these cannot guarantee on-time delivery and matching.
• Keep your billing contact and site administrator information up to date so renewal notices reach the right person.