How to customize your emails' banner and colors, and BCC admins on every send

The picture at the top of your organization's emails is the Banner Image on Communications > Configurations > Email, where you also set the Subject Text added to your email subjects and two optional lines in your messages. To copy an address, such as an admin's, on every email sent from Send Communication, add it with Add Communication BCC on Communications > Configurations > General.

Applies to: Org admins whose role includes Communications > Configurations · All plans · Emails your organization sends through TeamSideline

Where: Communications > Configurations > Email; Communications > Configurations > General

Change the banner and the other email settings

Go to Communications > Configurations > Email.
In Subject Text, enter your organization's name or website address, up to 50 characters. It's required, and it's added to the end of your email subjects after a vertical bar, for example "Picture Day | (your Subject Text)".
Under Banner Image, click Select and choose a JPG, PNG, GIF, BMP or HEIC picture of up to 10 MB. If a banner is already there, click Remove first. A wide picture works best; the note beside it reads "Optimal size is 600w x 100h".
If your picture isn't that shape, click the Crop icon, drag across the part you want to keep and click Crop. The selection keeps the banner's wide shape. Use the Rotate Left and Rotate Right icons if the picture is sideways.
In Show From Text, choose Yes to start each message with "This is a communication from (your organization):".
In Show Organization Link, choose Yes to end each message with "To go to (your organization) now, click here.", which links to your website.
Leave Border Color and Background Color as they are. They change only the older email layout (see Good to know).
Click Save.

What you'll see: "Save Successful." Emails sent from then on use the new settings. To take the banner off, click Remove under the picture, then click Save.

Copy an address on every email (Communication BCC)

Go to Communications > Configurations > General.
Under Communication BCC, click Add Communication BCC.
Enter the address in Email (up to 100 characters).
Click Add.

What you'll see: "The Communication BCC was successfully added." and the address in the list below. Add as many addresses as you need. To stop copying one, click the red X next to it, then click OK when asked 'Are you sure you want to delete the BCC Email "(address)"?'. You'll see "The Communication BCC was successfully deleted."

What a BCC address gets

Its own copy of every email anyone in your organization sends from Communications > Send Communication, including scheduled emails when they go out. Recipients don't see the BCC address.
The copy has the same subject and message, with any attachment or survey link, but no Team Schedule Link or Team Roster Link.
An address that is also one of the recipients gets one copy, not two.
No copies of Team Site emails, which coaches and team members send from a Team Site, or of the automatic emails TeamSideline sends for you, such as order confirmations.
No copies while the address has an email filter. A red flag next to it in the list means it's filtered; see How to remove an email filter (red flag) as an admin.

What each setting changes

Setting	What it does	Which emails
Banner Image	Shows your picture at the top of the email; in the current layout, the picture links to your website	Send Communication emails and many of the automatic emails your organization sends, such as order confirmations, new account emails and schedule change emails; also emails sent from Team Sites your organization published
Subject Text	Adds " \| (Subject Text)" to the end of the subject	Send Communication emails, and order confirmations ("Order Confirmation \| ..."), new account and forgot password emails, Entry Form submissions and Volunteer Management emails
Show From Text	Starts the message with "This is a communication from (your organization):"	Send Communication emails only
Show Organization Link	Ends the message with "To go to (your organization) now, click here."	Send Communication emails only
Border Color and Background Color	Color the box around the message	Only emails in the older layout
Add Communication BCC	Sends each address its own copy	Send Communication emails only

The bottom of each of these emails is TeamSideline's footer: a link to view the email in a browser, a line asking the recipient to add the sender's address to their address book and an unsubscribe link, followed in the current layout by "Powered by TeamSideline.com". The footer text can't be changed. The follow icons in it come from your social media links; see How to add your social media links to your website and emails (Legacy content editor).

If it doesn't work

"Subject Field required." Subject Text is empty. Enter your organization's name or website address and click Save.
"Email field is required." or "Invalid Email Address." On the General page, enter one complete email address in Email, then click Add.
The banner looks blurry, stretched or cut off. In the current layout the banner is stretched across the full width of the email, so a small or square picture looks blurry, and cropping cuts a tall picture down to the wide shape. Upload a wide picture, about 600 pixels wide by 100 pixels high.
The colors you picked don't show. Your emails use the current layout, which doesn't use Border Color or Background Color.
The banner isn't on a Team Site email. Emails from a standalone Team Site, or from a Team Site your organization didn't publish, show the TeamSideline logo instead.
A BCC address isn't getting copies. Check that it's listed under Communication BCC on Communications > Configurations > General and has no red flag. Remember that only Send Communication emails are copied. If it's listed and unflagged, ask the person to check their spam or junk folder.

Good to know

Your emails use one of two layouts. In the current layout, your message sits on a white panel on a light gray background, under your banner. In the older layout, your message sits in a box drawn with your Border Color and Background Color. New organizations start in the current layout, and saving the Email page switches an organization to it. No setting switches back.
The settings are applied when each email is sent, so a scheduled email uses the settings in place when it goes out.
If Subject Text has never been saved, subjects end with " | TeamSideline.com".
You don't get a copy of what you send unless you're in the lists you checked. Adding your own address with Add Communication BCC is the way to keep a copy of everything.
Text you paste from Word or another document can bring images and formatting with it. Paste it as plain text, then format it in the message editor. A pasted image stops the email with "We have detected an embedded image."
The General page also has Page Title, under Custom Contact List Subscriptions. It's the heading of your contact list sign-up page, "Sign Up for Text Alerts" unless you change it; see How to create and manage a Custom Contact List (add, import, remove, export).
Who your emails come from, and where replies go, is set when you send; see Who do our emails come from? (From, Friendly Name, Reply To, Send As, custom sending domains).

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