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New admin training: how to sign in and navigate Home and the side menu

  • Updated

Sign in on your organization's Admin Sign In page with your admin email and password. You land on Home, which lists every admin tool your role can use, and the side menu on the left reaches the same tools from any page. The two short videos below show both, and the steps here match the current screens.

Applies to: New admins · All plans · Every organization

Where: Admin Sign In; Home and the side menu

Training videos

Tip: click the Full Screen icon in the lower right corner of a video to watch it full size. The navigation video was recorded before the current Home page and side menu, so some screens look different; the sections below describe what you'll see now.

Sign in

  1. Open your organization's Admin Sign In page. Use the Admin Sign In link on a legacy website, or go to https://teamsideline.com/sites/yourleague/admin/sign_in with your site's name in place of yourleague. If your site uses its own domain, you're taken to the same page on that domain.
  2. On "Welcome to Admin Sign In", enter the Email and Password of your admin account and click Sign In. Passwords are case sensitive.
  3. If TeamSideline's terms were updated since you last signed in, read them to the end and click Accept.

Forgot your password? Click "Forgot your password?" on the sign-in page, enter your admin email address and click Submit. TeamSideline emails you instructions for resetting it.

Find your way around

  • Home opens after you sign in, under "What would you like to manage?". All Tools has a card for each area of the admin site, such as Programs, Schedules or Communications, listing the pages you can open there. Collapse all and Expand all close or open the cards. If your role includes leagues and divisions, a Schedules section lists your active leagues and their divisions.
  • The side menu on the left is on every page: Home, then Customers, Facility Reservation, Programs, Schedules, Communications, Content, Raise, Reports and Administration, as your plan and role allow. Click an item to open its list of pages. The menu icon at the top shrinks the side menu to icons; on a phone, open it with the menu icon in the top corner.
  • At the bottom of the side menu: Messages, Help (Knowledge Base, Online Training, System Status and Contact Support) and Sign Out.
  • Across the top: your organization's name, which opens your public website in a new tab, and your name and email, which open your admin profile.
  • Help & Resources for this Page: many pages end with this panel of links to help articles about that page.
  • AI Playbook: if your organization has it turned on, the AI Playbook button on the right edge of the screen opens an assistant you can ask how to do something in TeamSideline.

If it doesn't work

  • "Login failed. Please make sure your email address and password were entered correctly, and try again. Note: Passwords are case sensitive." Check the email address and the capital letters in your password, or reset the password.
  • "Too many sign in attempts. Click the "Forgot your password?" link below to reset your password." Reset your password with that link.
  • "You cannot login because your administrator has not assigned you any roles." Your admin account has no role yet. Ask an admin who manages users to give you one.
  • "The password for this email address has been requested to be reset more than 5 times in the last 24 hours. Please wait a few hours and try again." Use the newest reset email, or wait and try again.
  • A menu or page you expect isn't there. Your plan or your admin role doesn't include it. Ask an admin who manages users to check your role, or contact sales@teamsideline.com about adding a feature to your plan.

Good to know

  • More short videos are under Help > Online Training, grouped by area: New Admin Training, Customers, Facility Reservation, Programs, Schedules, Officials Module, Communications, Content and Administration (for example, How to Merge Accounts). You see the videos for the features your plan and role include.
  • Our Support Team can help if you get stuck: email support@teamsideline.com, or click Help > Contact Support. If our support process doesn't meet your needs, ask support to escalate your question to your onboarding manager.

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