Customer Support

How to cancel and Refund an Enrollment Add-On


How to cancel an Enrollment Add-On:

  1. From the Admin Site Map, go to the Account Management > Search page.
  2. Input the appropriate search criteria and click the Search button.
  3. Click on the correct customer's name from the returned list to go to the Account Overview page.
  4. Click on the spy glass icon to view the Add-On for the order.
  5. Click the red x for the desired Add-On you would like to remove.

How to Refund an Add-On:

  • From the customer's Account Overview, click the Add Transaction button.
  • For Transaction Type, use the drop down to select Refund - Credit Card.
  • For Amount, enter the desired Amount.
  • Add any Comments keeping in mind that these are visible to the customer.
  • Click the Add button to process the Refund. 
  • The refund has now been issued to your customer and you will see the transaction on the Account Overview page.
    • Note: Refunds take about 2-3 business days typically, it can take more or less time depending on the customer's bank.

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