How to see who registered for a program (dashboards, reports and counts)

To see who registered for a program, go to Reports > Report Dashboards > Enrollments, click Dashboard Configuration, choose the program and click Apply. For quick counts, use the Enrollments column on Manage Programs or the program's 6 Dashboard. To export the list with answers and other details, use the Enrollment Information report.

Applies to: Admins · All plans (Roster Enrollment report: Enhanced, Elite and Enterprise) · All registration programs

Where: Reports > Report Dashboards > Enrollments; Programs > Manage Programs > (program) > 6 Dashboard; Reports > Report Exports > Enrollment Information

Which option to use

You want	Use
A quick count for every program	Programs > Manage Programs (Enrollments and Waitlisted columns)
Counts by offering, spots left and the latest sign-ups for one program	The program's 6 Dashboard
A list of names you can sort, filter and open (recommended)	Reports > Report Dashboards > Enrollments
Team registrations in one or more team programs	Reports > Report Dashboards > Team Enrollments
A file with answers, contact details and team assignments	Reports > Report Exports > Enrollment Information

Quick counts on Manage Programs

Go to Programs > Manage Programs. For each program:

Enrollments counts accepted participant registrations (players and adults). Volunteers, sponsors, waitlisted and canceled registrations aren't counted. For Team Registration plus Roster programs it shows teams / roster players, for example 12 / 150.
Waitlisted counts waitlisted registrations, or shows N/A if the program has no waitlist.

Counts by offering: the program's 6 Dashboard

Go to Programs > Manage Programs.
Click the program's name. The program opens on its 6 Dashboard (4 Dashboard for Youth Camp programs).

What you'll see:

Enrollments By Date (last 30 days): a chart of participant registrations placed each day, including ones later canceled or waitlisted.
Enrollments By Offering: Enrollments (accepted), Max Enrollments, Avail. Enrollments and Waitlist Enrollments for each offering, with a total. Max, Avail. and Waitlist show N/A when the offering has no Max # of Enrollments; Waitlist also shows N/A when the waitlist is off. The edit icon opens the offering.
Recent Enrollments: the 10 latest registrations of any type, with date, type, offering and enrollee. The magnifying glass icon opens the enrollment.

List everyone who registered: the Enrollments dashboard

Go to Reports > Report Dashboards > Enrollments.
Click Dashboard Configuration.
In Program, choose the program. You can type part of its name to search the list. For players in a Team Registration plus Roster program, choose the entry whose name ends in "- Roster".
In Enrollment Type, choose All, Player, General (adults and team registrations), Sponsor or Volunteer.
Under Enrollment Status, check Accepted Enrollments, Canceled Enrollments or Waitlisted Enrollments, or several of them.
Optional: in Additional Column 1, 2 and 3, add columns such as Account Balance, Email Address, Phone, Date of Birth, Assignment - Team Name, an enrollment field or a custom field.
Click Apply.

What you'll see: one row per registration with Customer Member Id, Name, Enrollment Type, Offering, Item Cost and Paid, plus your additional columns. Your settings are kept for the next time you open the dashboard.

Click a column header to sort. Type in the box under Customer Member Id, Name, Enrollment Type or Offering to filter the list.
The pager above and below the list shows how many records match, and lets you change how many show per page.
Click a name to open that registration's Edit Enrollment page in a new tab.
A red flag in the Paid column means the family's account isn't reconciled; choose Reconcile Account from the Options icon to reconcile it.
The Options icon at the end of each row offers Account Overview, Add Transaction, Edit Enrollee, Edit Enrollment, Reconcile Account and Send Email, plus Accept Enrollment on waitlisted rows.

Team programs: the Team Enrollments dashboard

Go to Reports > Report Dashboards > Team Enrollments.
Click Dashboard Configuration.
In Program(s), check one or more Team Registration or Team Registration plus Roster programs.
Under Enrollment Status, check the statuses you want, then click Apply.

What you'll see: Name, Program, Offering, Team, Enrollment Status, Item Cost and Paid for each team registration. The name opens the registration, and the Options icon offers Account Overview, Add Transaction, Edit Enrollment, Reconcile Account and Send Email.

Export the list: the Enrollment Information report

Go to Reports > Report Exports and click Enrollment Information.
In Type, choose All Enrollment Types, Player, Volunteer, Sponsor or General.
In Program, check one or more programs. Optional: narrow it with Offering, Order Number or Assigned Team.
Set the Date Range and check the Enrollment Status options you want.
Under Columns, move the fields you want into Show these fields in this order (up to 200).
Choose an Export Type and click Export.

For players in Team Registration plus Roster programs, the Roster Enrollment report (Enhanced plan and higher) also includes the team information.

Frequently asked questions

Do families who started registering but didn't finish show up?

No. A registration is saved only when the family clicks Place Order at checkout. Items left in a family's cart aren't enrollments, aren't counted anywhere and can't be seen by admins. A cart also doesn't hold a spot.

How do I see who hasn't paid?

On the Enrollments dashboard, compare Item Cost with Paid, or add Account Balance as an additional column. To list every family that owes money, see How to find customers who owe a balance (below).

Can I get an email when someone registers?

Yes. Enter email addresses in Order Copy To and each order confirmation is copied to them. It's on the program's 1 Setup page (that program), on an offering's edit page (that offering) and in Programs > Configurations > General (every program). Separate several addresses with commas.

Why don't the numbers match?

Manage Programs and the 6 Dashboard count accepted players and adults only. The Enrollments dashboard lists whatever types and statuses you choose, and the 30-day chart includes canceled and waitlisted registrations.

If it doesn't work

There's no Programs > Enrollments menu. Use Reports > Report Dashboards > Enrollments. The Enrollments page on a customer's account shows that family only.
The program isn't in the Enrollments dashboard's Program list. Archived programs aren't listed there. Use the Enrollment Information report, which lists archived programs under Archived Programs.
The program isn't in the Enrollment Information report's Program list. Choose a Type first. Programs whose registration hasn't opened yet aren't listed.
The Enrollments dashboard shows an error page instead of the list. This can happen when one of your additional columns is an enrollment field and the program has two enrollment fields with the same name. Rename one of them in Programs > Configurations > Enrollment Fields, then open the dashboard again. It also happens when one enrollment has two saved answers to the same field; if renaming doesn't help, contact TeamSideline Support with the program's name.
Names aren't links and there's no Options icon. Your admin role doesn't include the Enrollments permission under customer account management.
"You must select at least one program.", "You must select at least one enrollment status to include.", "You must select Start and End dates." or "You must select at least one Field before exporting report." Complete the report option named.
"You can only select a maximum of 200 fields before exporting a report." Remove some fields from Show these fields in this order.

Good to know

Coaches and other volunteers, and sponsors, are registrations too. Choose Volunteer or Sponsor in Enrollment Type to see them.
To find families who haven't registered, use the Account Information or Who's Not Enrolled report (see below).
To move people off a waitlist, open their enrollment from the dashboard and use the Accept tab, or choose Accept Enrollment in the Options menu.

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