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Can I stop a player from registering twice?

No setting stops the same person from being registered twice: the cart only warns when someone is added to an offering they're already registered in, and the order can still be placed. To clean up, find duplicates on the Enrollments dashboard and cancel the extra registration.

Applies to: Admins · All plans · Every registration program

Where: the cart, on your website and in admin Place Order; Reports > Report Dashboards > Enrollments

What the cart checks

When a family on your website, or an admin in Place Order, adds a registration to the cart, TeamSideline looks for an accepted registration of the same person, in the same program and offering, as the same kind of registration (player, adult, volunteer or sponsor). For a Youth Camp program it must also be the same session. If it finds one, the cart shows a warning:

  • Families see: "The enrollment added has been previously ordered. To view existing orders click the Home Icon, and then click the Order History link from the list of options."
  • Admins in Place Order see: "The enrollment added has been previously ordered. To view existing enrollments, click the Enrollments tab."

It's only a warning. The registration stays in the cart, and checking out creates a second registration.

Two roster cases are refused outright. In admin Place Order, adding someone to a team in a Team Registration plus Roster program stops with "A player is already on the roster with the same name and email address as the enrollee." when that team's roster already has an enrolled player with the same name and email address. And a roster invitation that has been used shows "This roster invitation has already been completed. If you have questions, please contact your Team Manager." if it's opened again.

What isn't checked

There's no warning, and nothing stops the registration, when:

  • the earlier registration is waitlisted or canceled (only accepted registrations are compared);
  • the second registration is in a different offering of the same program, or in another program;
  • the same person is added to one cart twice before checking out. The cart compares items only for memberships ("This membership selection already exists in your cart.");
  • the person has records in two family accounts, which TeamSideline treats as two different people;
  • the program is a team program with Cart Multi-Add set to Multi-Add on 1 Setup, which lets a manager add several teams at once;
  • the order is placed. Checkout itself never looks for duplicates.

Max # of Enrollments and the age, grade, gender and boundary checks don't look for duplicates either: a duplicate takes up a spot like any other registration until you cancel it.

Find duplicate registrations

  1. Go to Reports > Report Dashboards > Enrollments.
  2. Click Dashboard Configuration.
  3. In Program, choose the program, and in Enrollment Type choose Player (or All).
  4. Under Enrollment Status, check Accepted Enrollments, and Waitlisted Enrollments too if your program has a waitlist.
  5. Click Apply.
  6. Click the Customer Member Id column header to sort by it.

What you'll see: rows with the same Customer Member Id are the same person registered more than once in that program, and the Offering column shows where. Sorting by Name instead also catches a person who is in two family accounts. To check across programs, export the Enrollment Information report with the Enrollee Id column and sort the file by it (see the Enrollment Information Report article below).

Cancel the extra registration

  1. On the Enrollments dashboard, click the duplicate's name. Its Edit Enrollment page opens in a new tab.
  2. Click the Cancel tab.
  3. Choose the Refund Type: Refund Credit Card to give the money back to the card, Credit to leave it on the account, or No Refund.
  4. Click Confirm Cancellation.

The cancel article below explains each Refund Type and the messages you may see.

Good to know

  • Some players should be registered twice, such as a player on two teams: give them one registration per team. See the article on putting a player on more than one team below.
  • In team programs, the check compares the person registering the team, not the team's name.
  • Families can see what they've already registered for on their Order History page, which the warning points them to.

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