Customer Support

Chargeback Processing

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chargeback is a transaction that has been disputed by the cardholder. 

If your site is using WePay as your credit card gateway, we have automated the handling of chargebacks when they are sent to TeamSideline by WePay. 

  • Once a chargeback is received, a Miscellaneous Debit is added to the customer’s account.
  • An email is sent to the email(s) listed in Chargeback Copy To on the Programs > Configurations > General page. 
  • As an admin, you can also report out your site’s chargebacks by going to Reports > Report Exports and running the Payment Gateway Chargebacks report.
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