Customer Support

Chargeback Processing

Follow

chargeback is a transaction that has been disputed by the cardholder. 

If your site is using WePay as your credit card gateway, we have automated the handling of chargebacks when they are sent to TeamSideline by WePay. 

  • Once a chargeback is received, a Miscellaneous Debit is added to the customer’s account.
  • An email is sent to the email(s) listed in Chargeback Copy To on the Programs > Configurations > General page. 
  • As an admin, you can also report out your site’s chargebacks by going to Reports > Report Exports and running the Payment Gateway Chargebacks report.
  • Here is an article to help you with the steps needed if you choose to challenge/dispute a chargeback - https://support.wepay.com/hc/en-us/articles/115001827914-What-is-a-chargeback-
Have more questions? Submit a request