A Payrix Adjustment is a manual correction or modification made to a transaction or settlement amount in your Payrix account. Below are the most common reasons you may see an adjustment:

• Chargebacks – When a cardholder disputes a transaction, Payrix may apply an adjustment to reverse or modify the original payment amount.
• Returned Transactions – If a payment is returned (e.g., a failed ACH or bank transfer), an adjustment will be applied to reflect the reversal.
• Fees or Corrections – Adjustments can reflect processing fees, errors, or other manual corrections made by Payrix to your account balance.
• Dispute Resolutions – If a chargeback is resolved in your favor, an adjustment may be applied to restore the funds to your account.
• Negative Balance Recovery –  If your Payrix account carries a negative balance (for example, due to refunds exceeding incoming payments), Payrix may withdraw funds directly from your linked bank account to cover the shortage. You may notice what appears to be a duplicate deduction — this happens because Payrix initiates a bank recovery immediately to cover the negative balance, but if new sales bring your Payrix account back to a positive balance during that process, Payrix will recover the funds from your incoming payments instead and cancel the bank recovery. When the bank recovery is canceled, the original amount debited from your bank account is returned to you. This full process can take up to 14 business days due to the time required to collect and reconcile funds through ACH transfers.

You can review your adjustment activity in two places:

1. In TeamSideline, navigate to Reports > Report Viewer to review your settlement reports.
2. Log in to your Payrix account at payments.teamsideline.com to view transaction-level details.

For more information, please email support@teamsideline.com.