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How to update your account and family member information (parents)

  • Updated

To change a family member's details, sign in on your organization's website, go to My Account > Members, click the Edit Member icon (pencil) next to the person, make your changes and click Save. Your own details are on My Account > My Profile. Once someone has a registration, some details lock, and your organization decides what else you can change.

Applies to: Parents, guardians and players with a family account · All plans · Your organization's website in a web browser (Members is on organizations that register youth participants)

Where: Your organization's website > Sign In > My Account > Members (Edit Member icon), or My Account > My Profile

Change a child's details

  1. Go to your organization's website and click Sign In. Use a web browser on a computer, phone or tablet: the TeamSideline app doesn't have these pages.
  2. Go to My Account > Members. It lists the people on your family account, with "(Child)", "(Parent or Guardian)" or "(Primary Account Holder)" after each name.
  3. Click the Edit Member icon (pencil) next to the child. The Edit Child page opens.
  4. Change what you need: First Name, Middle Name (if your organization uses it), Last Name, Date of Birth, Gender, Player Grade (if your organization uses grades), Profile Image (if offered) and your organization's own questions, such as a document upload.
  5. Click Save.

What you'll see: "Child updated." and the Members page.

Change another parent or guardian's details

  1. On My Account > Members, click the Edit Member icon next to the parent. The Edit Parent page opens (Edit Primary for the primary account holder).
  2. Change their name, address (or check Same As Primary?), phone numbers or other details.
  3. Click Save.

What you'll see: "Account updated." Each parent's Email Address is the one they sign in with, so change it only to an address that parent uses and nobody else in your organization does.

Change your own details

  1. Go to My Account > My Profile, or click the Edit Member icon next to your own name on Members.
  2. Change your name, address, phone numbers or other details.
  3. Click Save.

What you'll see: "Your profile has been updated." To change the email address or password you sign in with, use the Edit buttons next to Email Address and Password on My Profile: see How to change the email address you sign in with (parents and players) and How to change or reset your password (parents and players).

After someone registers

  • A child's name, date of birth and gender lock once the child has an accepted registration, and an adult's name locks once that adult has one. The page shows "Some fields cannot be edited after an enrollment has been placed. To request a change, please select the Contact Us link under Help at the top of this page." See Why can't I change my child's name, birth date or gender?
  • Your organization decides whether you can change anything else for a registered member, such as a grade, a picture or a document. If it doesn't allow it, the Edit Member icon is grayed out. See Why is the Edit Member icon grayed out on my Members page?

Registration answers, photos and Workflow documents

If it doesn't work

  • "Please enter your First Name.", "Please enter your Last Name.", "Please select a Gender." or "Please select a Player Grade." Fill in that field and click Save again.
  • "The birth date appears to be invalid." The month, day and year don't make a real date. Fix the date and save.
  • "The "(field name)" field is required." or "Please select a value from the "(field name)" list." One of your organization's questions needs an answer. Answer it, or contact your organization if you can't.
  • "This email address is already in use by one of your existing account members. Please access the existing member instead of creating a new member or use a unique email address for this new member." Someone in your organization already uses that address. Each parent needs their own.
  • There's no Members page. Your organization registers adults only, so each adult has their own account: use My Profile.

Good to know

  • Members is your own family, not your team's roster. Don't add your team's players there.
  • Click a person's name on Members to see their details without changing anything.
  • To add someone, use Add Child or Add Parent on Members: see How to add a second parent or guardian to your account (Add Parent).
  • Your organization decides which of its own questions you can see and change, so not everything on your account can be edited by you.
  • TeamSideline Support helps organizations, not individual families. For a change you can't make, contact your organization.

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