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Why do I get repeated CAPTCHA puzzles when creating an account?

The box in the Verification section of your organization's sign-up page is Google reCAPTCHA. Google, not TeamSideline or your organization, decides whether ticking it is enough or whether you also solve picture puzzles. The page also clears the box each time it shows an error, so fill in everything else first, tick the box last, and click Sign Up straight away.

Applies to: Parents, players and anyone creating a TeamSideline account on an organization's website · All plans · Organizations whose sign-up page has a Verification section

Where: Your organization's website > Sign In > Create a new account (the Register page, Verification section)

Create your account without repeating the check

  1. On your organization's website, click Sign In, then click Create a new account.
  2. Fill in the page from the top: Email Address and Re-Enter Email, Password and Confirm Password, your name, your address and Phone 1. Choose Phone 1's type before you go on.
  3. Fill in any other fields your organization asks for, and check the box for each terms document shown.
  4. In Verification, tick the box last. If Google shows pictures, follow its instructions until the box shows a check mark.
  5. Click Sign Up right away.

What you'll see: your account is created and you're signed in, then the next page opens: your cart if you were registering, Members if you need to add your children, or the website's home page. If you asked for text alerts on a cell phone, you're asked first for the code texted to you. TeamSideline also emails you a link to confirm your email address.

Why the check keeps coming back

  • The page clears the box each time it shows an error. If something needs fixing when you click Sign Up, such as a missing field or passwords that don't match, the page lists the problems and the box is emptied. Fix them, then tick the box again.
  • Changing Phone 1's type also clears the box, because the page updates to offer text alerts for a cell phone.
  • Google decides when to show puzzles. The sign-up page only shows Google's box and, when you click Sign Up, asks Google whether the check passed. Your organization can't change how often puzzles appear.

If the puzzles keep repeating

  • Turn off a VPN or proxy for a moment and try again.
  • Use a regular browser window rather than a private or incognito one, and allow cookies.
  • Pause ad blockers or privacy extensions on the page.
  • Try another browser or device, or another network, such as your phone on mobile data instead of Wi-Fi.
  • Go to your organization's website directly rather than through a link in an email.

If it doesn't work

  • "Please check the reCAPTCHA box." The box wasn't ticked when you clicked Sign Up, or Google didn't accept the check. Tick it again just before you click Sign Up.
  • "The email address you have entered is being used. If this is your correct email address, click the Sign In link. If you do not remember your password then use the Forgot Password link on the Sign In page." You already have a TeamSideline account with that address, from this organization or another one. Sign in instead: signing in doesn't ask for the check. If you've forgotten your password, click Forgot your password? on the sign-in page.
  • "Email Address entries do not match. Please validate your Email Address was entered correctly in both Email Address fields." Type the same address in both boxes, then tick the box again.
  • Any other message names the field to fix. Fix it, tick the box again and click Sign Up.
  • The Verification section shows an error instead of the box, or the box never appears. Reload the page or try another browser. If it still doesn't appear, tell your organization with its Contact Us page: the check is set up by TeamSideline for each organization's website.

Good to know

  • You only need the check to create an account. Signing in doesn't ask for it, and the same email address and password work on every organization's website that uses TeamSideline and in the TeamSideline app.
  • TeamSideline sets up the check on an organization's website to stop automated sign-ups. Your organization can't turn it off or change it.
  • Some organizations' sign-up pages have no Verification section.
  • Some organizations' Contact Us forms have a different check, where you type the code shown in a picture. It isn't part of creating an account.
  • TeamSideline Support helps organizations, not individual families. If you're still stuck, contact your organization.

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