Once your child has an accepted registration with your organization, their first, middle and last name, date of birth and gender lock on your account. The Edit Child page shows them grayed out with "Some fields cannot be edited after an enrollment has been placed. To request a change, please select the Contact Us link under Help at the top of this page." Ask your organization to make the correction: its admins can change these details at any time.
Applies to: Parents and guardians · All plans · Children who have an accepted registration with your organization, and adults who registered themselves
Where: Your organization's website > Sign In > My Account > Members > Edit Member icon (Edit Child page)
What locks and what you can still change
| Details | After a registration |
|---|---|
| A child's First Name, Middle Name, Last Name, Date of Birth and Gender | Locked once the child has an accepted registration. Only your organization can change them. |
| An adult's First Name, Middle Name and Last Name | Locked once that adult has an accepted registration of their own, for example as a volunteer coach or an adult player. Only your organization can change them. |
| Everything else, such as a grade, a picture, an address, a phone number or a document | You can still change it, unless your organization doesn't allow changes after a registration. Then the Edit Member icon next to that person is grayed out. |
You can always change your own address, phone numbers and other details on My Account > My Profile. Only your name locks there, once you have an accepted registration of your own.
How to get a detail corrected
- Go to your organization's Contact Us page. On your account pages, it's under Help in the menu and at the bottom of each page. If that link opens the website's home page instead, use the contact details on the website.
- In your message, give your child's name as it's shown now, the detail that's wrong and the correct value, for example a birth date entered with the wrong year.
- Send the message.
What you'll see: once your organization saves the change, the corrected details show on My Account > Members.
Why these details lock
Your child's age, grade and gender decide which offerings they can register for, and registration checks them when you register. A registration doesn't move to another age group if a detail changes later, so your organization makes the change and checks that the registration still fits.
If it doesn't work
- The Edit Member icon next to your child is grayed out, so the page doesn't open at all. That's a different setting: see Why is the Edit Member icon grayed out on my Members page?
- Your child's registration was canceled, but the details are still locked. Another of their registrations is still accepted. Ask your organization.
- You need to fix a detail before registering. Until your child has an accepted registration, you can change every field: correct it on Edit Child first, then register.
Good to know
- Ask your organization, not TeamSideline Support. Support helps organizations, and only your organization's admins can change these details.
- Answers you gave on a registration are separate from these details: see How to update your Enrollment Information and Enrollment Photo.
- For organization admins: How to edit a parent's or player's information (name, DOB, gender, grade) as an admin explains the change on the admin site.