The Edit Member icon (pencil) next to someone on My Account > Members is grayed out when that person has a registration with your organization and your organization doesn't let families change a registered member's details. Ask your organization to make the change. You can still change your own details on My Profile, and a registration's own answers if your organization allows it.
Applies to: Parents, guardians and players · All plans · Organizations that don't allow changes after a registration
Where: Your organization's website > Sign In > My Account > Members
Why it's grayed out
Your organization decides whether families can change a registered member's details, such as a grade, a picture or a document. When it doesn't allow it, the icon is grayed out for everyone on your account who has a registration that's accepted or on a waitlist, and their edit page doesn't open. People with no registration, or only canceled ones, can still be edited.
What you can do instead
- Ask your organization through its Contact Us page (under Help in the menu on your account pages) and say what needs changing. Its admins can change any detail, and can upload a document you send them.
- Change a registration's answers or its photo under Edit Enrollments, if your organization allows it: How to update your Enrollment Information and Enrollment Photo.
- If your organization collects a document through Workflow on the registration, upload it there: How to check your Workflow items and upload required documents (parents).
- Change your own address, phone numbers and other details on My Account > My Profile, which this setting doesn't block.
If it doesn't work
- The icon works, but the name, birth date and gender are grayed out on the page. That's a different lock: see Why can't I change my child's name, birth date or gender?
- The Delete Member icon (red X) is grayed out. Nobody can remove the primary account holder, themselves or anyone with a registration: see How to remove a parent or player from a family account (and why the delete X is grayed out).
- There's no Members page. Your organization registers adults only, so each adult has their own account: use My Profile.
- You're using the TeamSideline app. Members is on your organization's website: use a web browser on a computer, phone or tablet.
Good to know
- For organization admins: the setting is Edit After Enrollment on Customers > Configurations > General ("Enable customer editing of player image and custom fields after enrollment."). With Yes, families can open a registered member's page and change everything except the locked name, birth date and gender. See How to let families upload player documents after they register.
- TeamSideline Support helps organizations, not individual families, so contact your organization for a change you can't make.