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How to Pay an Upgrade Invoice

  • Updated

When you add an upgrade to your TeamSideline site, such as an add-on module (for example, Facility, Officials, Tournament or roster registration options), TeamSideline sends your organization an invoice for it. This article explains how to pay that invoice.

Applies to: Org admins with the Billing role and billing contacts.

Before you start

  • Only admins with the Billing role see the Pay Invoice button and the Invoices tab. The Administrator role on its own doesn't include them. To give an admin the Billing role, go to Administration > Manage Users.
  • Admins with the Billing role are also billing contacts, so they get invoice and payment emails, including upgrade invoices.
  • If you upgrade partway through your subscription year, the upgrade may be prorated for the rest of your annual period. Contact sales@teamsideline.com with any pricing questions.

Option 1: Pay from your Admin site

  1. Sign in to your Admin site.
  2. Go to Administration > Subscription > Summary.
  3. Click Pay Invoice. The TeamSideline billing portal opens in a new tab, and you're already signed in.
  4. Click Billing History
  5. Find the unpaid upgrade invoice in the portal and click Pay Now.
  6. Enter your payment details and submit the payment.

Note: The Pay Invoice button is on the Summary tab, not the Invoices tab. The Administration > Subscription > Invoices tab only shows invoice status and history (for example, "Not Paid"). You can't pay from it.

Option 2: Pay from the invoice email

  1. Open the invoice email TeamSideline sent to your billing contacts.
  2. Click the Pay Now button or the payment link in the email.
  3. Sign in to the payment portal if asked, then complete the payment.

If you can't find the email, contact support@teamsideline.com and we can send the invoice again.

After you pay

  • The payment process emails you an order confirmation receipt for your records.
  • After the payment goes through, our team adds the upgrade to your site and lets you know when it's done. Then log out and back in to see the new features.

Troubleshooting

  • I don't see the Pay Invoice button. Check that you're on the Summary tab and that your admin user has the Billing role. If you still can't see it, contact support@teamsideline.com.
  • The upgrade features don't show after I paid. Log out and back in. If they still don't show, contact support@teamsideline.com with your invoice number.