They can register, but TeamSideline's family account forms and website checkout take only US-style details: a US State, a Zip Code of 5 numbers and a 10-digit phone number. There's no Country field and no setting that changes these formats, so a participant from outside the US can't enter their real address or phone number there. The organization decides how to record them, and it can take payments offline when a card can't be used.
Applies to: Families from outside the US and the organization admins who help them · All plans · Family accounts and checkout on an organization's website
Where: Your organization's website > Sign In > Create a new account, My Account > My Profile, and checkout; on the admin site, Customers > Account Management > Search > Add Account
What the forms accept
| Field | What it takes | Message when it's refused |
|---|---|---|
| State | One of the 50 US states, DC or PR, chosen from a drop-down of two-letter codes. Provinces and other countries aren't listed. | "A state is required." |
| Zip Code | Up to 5 characters, numbers only. | "Please enter your zip code." or "The format of the zip code appears to be invalid." At checkout: "A zip code is required." |
| Phone 1 (Phone at checkout) | 10 digits, typed into a ###-###-#### pattern. Phone 2 and Phone 3 are optional, but 10 digits when used. | "Phone 1 field appears to be incomplete." At checkout: "Phone field appears to be incomplete." |
| City (account and profile forms) | The letters A to Z, spaces, apostrophes and periods, so accented letters and hyphens are refused. | "City: Only letters, spaces, apostrophes, and periods are allowed." |
These formats apply on:
- Create a new account on the organization's website, and Complete Your Profile, which appears before you register if your account has no street address.
- My Account > My Profile, and adding or editing a parent on My Account > Members.
- Checkout's Billing Information, for any order with something to pay, and Guest Checkout on a Donations page.
- The admin site's Add Account and Edit Member.
No setting changes these formats
- Customers > Configurations > General has no setting for the address, phone or country. Its customer fields are things like Email, Birthday and Middle Name.
- Address Validation on Programs > Configurations > General tracks verified addresses; it doesn't allow other countries. When it's on, families can't change their address on My Profile at all.
Paying with a card from outside the US
- The card is checked against Credit Card Zip Code in the card section, not against the Zip Code in Billing Information. Credit Card Zip Code takes a US ZIP code, a Canadian postal code typed in capital letters (such as A1A 1A1), or a postal code of 5 to 7 numbers. Anything else gets "Credit Card Zip Code is invalid."
- Billing Information above it still needs a US State, a 5-number Zip Code and a 10-digit Phone.
- Whether a card issued outside the US goes through depends on the organization's card processing setup. If such a card is declined, the organization can ask TeamSideline Support to check it. See Why are card payments failing or being blocked at checkout?
- When a card can't be used, the organization takes the payment another way and records it: with Place Order and a Check, Cash or Other payment method for a new registration, which asks for no billing address, or with Add Transaction for a payment toward a balance. See How to register a participant or place an order for a customer (admin Place Order) and How to record a cash, check or other offline payment.
What doesn't need a US address
- Joining a team site: an account created on TeamSideline.com asks only for an email address, a password, a first and last name, and a time zone. The same account signs in to the TeamSideline app; see How to download and sign in to the TeamSideline app.
- Giving on a Raise fundraising page: it asks for no address or phone. The card's Credit Card Zip Code is the only postal code it asks for.
What organizations can do
- Ask families from outside the US to contact you before they register, and agree on what goes in the required State, Zip Code and Phone fields.
- To keep their real address and phone number on file, add a Text custom field in the Account or Parent category; families answer it when they sign up. See Custom Fields settings reference (Administration > Configurations > Custom Fields).
- Take payments offline when a card can't be used, as described above.