You can't change or remove the built-in text of the order confirmation email, but you can add your own: Order Receipt Text and Frequently Asked Questions for each program, and an Order Confirm - Instructions Section that's added to every order confirmation.
Applies to: Org admins · All plans · Registration programs (facility reservations have their own Order Receipt Text)
Where: Programs > Manage Programs > (program) > 2 Configuration > Frequently Asked Questions; Content > Page Edit (legacy websites) or Content > Checkout Instructions (Editor 2.0 websites)
What you can and can't change
| Part of the email | Can you change it? | Where |
|---|---|---|
| The built-in text: "Your (date) order (#number) has been received by (your organization).", Billing Information, Payment Information, the Order Summary and the Order Total | No | Not editable |
| Text for one program, near the bottom of the email | Yes: Order Receipt Text | The program's 2 Configuration page |
| Questions and answers listed under each of the program's registrations | Yes: Frequently Asked Questions | The program's 2 Configuration page |
| Text at the bottom of every order confirmation | Yes: Order Confirm - Instructions Section | Content > Page Edit, or Content > Checkout Instructions on Editor 2.0 websites |
| Text for reservations at one facility | Yes: the facility's Order Receipt Text | Facility Reservation > Facilities > (facility) > Checkout |
| A note under an add-on or Store item | Yes: the Buy Item's Special Instructions (up to 300 characters) | Programs > Configurations > Buy Items/Add-Ons |
| Payment instructions when a family pays by check or another payment type | Yes: Checks Override and Other Override, each with Help Text | Programs > Configurations > General, Payment Information |
| Instructions when proof of birth date or address verification is required | Yes: What To Do Text | Programs > Configurations > General |
| The end of the subject line ("Order Confirmation | ...") | Yes: Subject Text | Communications > Configurations > Email |
Add Order Receipt Text to one program
- Go to Programs > Manage Programs and click the program's name.
- Click 2 Configuration. For a Team Registration plus Roster program, click 2a Team Configuration for team orders or 2b Roster Configuration for roster players.
- Scroll to Frequently Asked Questions and click Add Order Receipt Text. If the program already has receipt text, the button says Edit Order Receipt Text.
- Type your text in Order Receipt Text. You can format it and add links.
- Click Save.
What you'll see: "Order Receipt Text has been saved." The text appears near the bottom of the confirmation email, after the order total, on every order that includes this program.
Add Frequently Asked Questions
- On the same 2 Configuration page, under Frequently Asked Questions, click Add FAQ.
- Enter a Question (up to 40 characters) and an Answer (up to 400 characters).
- Click Add.
What you'll see: the question in the list below. Drag a row to change the order, click the pencil icon to edit it, or click the red X to delete it. FAQs show under each of the program's registrations in the confirmation email, in the Frequently Asked Questions section of the program's page on your website, and on the family's on-screen order confirmation and order details.
Add text to every order confirmation
- Go to Content > Page Edit. On an Editor 2.0 website, go to Content > Checkout Instructions instead.
- In Page to Edit, choose Order Confirm - Instructions Section. On Page Edit it's listed under Sections.
- Type your text and click Save.
What you'll see: "Page content updated." The text appears at the bottom of every order confirmation email, after any program or facility receipt text.
If it doesn't work
- There's no Frequently Asked Questions section on 2 Configuration. Your admin role doesn't include it. Ask an admin with the Administrator role to add it to your role.
- Order Confirm - Instructions Section isn't in Page to Edit. Your site doesn't have that section yet. Ask TeamSideline support to add it.
- "To add an FAQ, you need to complete the 'Question' field." or the same message for 'Answer'. Fill in both before you click Add.
- Your text isn't in a confirmation. Program receipt text and FAQs appear only on orders that include that program, so check you edited the right program (for roster players, 2b Roster Configuration). Confirmations that were sent before you saved aren't changed or sent again.
- A family didn't get the email at all. See who gets it below, and point the family to Why Am I Not Receiving TeamSideline Emails?
Good to know
- The confirmation goes to each parent or guardian on the account who has an email address. When an admin places the order for a family, it goes to them only if Send Confirmation Email to Customer is checked at checkout.
- To get a copy of every confirmation yourself, use Order Copy To; see How to Receive Copies of Order Confirmations below.
- Copy Program copies a program's FAQs and Order Receipt Text, so review them when you set up a new season.
- Receipt text and FAQs belong to one program. For a message on every order, such as your refund policy or a contact address, use the Order Confirm - Instructions Section.