How to cancel an Enrollment:

• From the Admin Site Map, click the Customers > Account Management > Search link,
• Search for the name of the person who registered.
• When you see the name of the person who registered in the search results, click the linked name.
• Click the Enrollment tab.
• For the desired Enrollment, click the pencil icon for the item containing the registration information you want to change.
• From the Edit Enrollment page, click the Cancel Enrollment button and then the Confirm Cancellation button.
• If you want to refund the customers credit card for this enrollment, for Refund Type use the drop down to select "Refund Credit Card". The refund usually takes 3-5 days to show up in the customers bank account. 
• If you want to credit the customers account for this enrollment, for Refund Type use the drop down to select "Credit". This will leave a credit on the account and can be manually refunded (write a check) or used toward a future order. 
• If you do not want to refund this enrollment, for Refund Type use the drop down to select "No Refund" and the system will not refund the customer.
• If necessary, select the correct choice from the Remove from Roster dropdown.
• To have the system email the customer about the cancellation, check the Email box.

Enrollment Dashboard

• You can also go to Reports > Dashboards > Enrollments to see all Enrollments for a Program in a list view.
• On the right side of each row is a More Options icon that enables you to easily go to an Enrollment so you can cancel it.
• When you click the More Options icon it opens the Enrollments in a new browser tab -- so when done cancelling the Enrollment simply close the browser tab to go back to the next person on the Enrollments Dashboard list.

Note: Once an account has had an Enrollment, the account can no longer be deleted.

Related Article: How to Process a Refund onto a Credit Card