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How To Add an Add-On as an Admin to an existing Enrollment

  • Updated

To add an add-on, such as a uniform, to a registration someone already has, open their account, click Place Order, then Add Add-On. Choose the person, the registration, the add-on and its options, add it to the cart and check out. Only accepted registrations, and add-ons set up for that registration's offering, are listed.

Applies to: Admins whose role includes Place Order · All plans · Player, adult and volunteer registrations

Where: Customers > Account Management > Search > (customer) > Place Order > Add Add-On

Before you start

The add-on must already be on the registration's offering: create the item on Programs > Configurations > Buy Items/Add-Ons and add it to the program under Add-Ons on its 2 Configuration page. How to create an add-on (buy item) and add it to a registration program shows how.

Add the add-on

  1. Go to Customers > Account Management > Search, find the customer and click their name to open Account Overview.
  2. Click Place Order.
  3. Click Add Add-On. The panel notes "This Add Add-On Process can only be used to add Add-Ons to existing Enrollments."
  4. In Enrollee, choose the person who has the registration.
  5. In Enrollment, choose the registration. Each one is listed as the program and offering.
  6. In Add-On, choose the add-on.
  7. In Option and Option 2, choose the item's choices, such as a size. "Not Applicable" means the item has no such choice.
  8. In Text, type what the item asks for, such as a name for the back of a jersey. "Not Applicable" means it doesn't ask for any.
  9. In Quantity, enter how many, from 1 to 100.
  10. Click Add. You'll see "Enrollment add-on has been added to the cart."
  11. Click Checkout.
  12. Choose the Payment Method, review the Amount Paid and click Place Order. To leave the cost on the family's balance instead of taking a payment now, choose Other and enter 0.

What you'll see: the order on the customer's Account Overview. The family sees the add-on under Add-Ons on My Account > Enrollments on your website, and anything not paid is added to their balance. To email the family the order confirmation, check Send Confirmation Email to Customer on the Checkout page; the box remembers your last choice.

Why an add-on or registration isn't listed

  • The Enrollment list shows only the person's accepted registrations in programs that aren't archived. Waitlisted, canceled and sponsorship registrations aren't listed. For a waitlisted registration, accept it first on its Accept tab.
  • The Add-On list shows only the add-ons set up for that registration's offering. If the add-on is missing, add it to that offering under Add-Ons on the program's 2 Configuration page. An offering added to the program after you set up the add-on needs it added too.
  • An add-on already on that registration isn't listed again unless it has Allow Rebuy set to Yes (Enhanced plan and up). To change the size or text of one the family already has, edit it on the order instead (see How To Change an Add On Variation or Text for Registered player).

If it doesn't work

  • "Please complete Add-On fields." No add-on was chosen. Choose an Enrollee, an Enrollment and an Add-On.
  • "Please complete Add-On Option field.", "Please complete Add-On Option 2 field.", "Please complete Text field." or "Please complete Quantity field." Fill in the field named and click Add again.
  • "There is currently no availability for (item)." or "There is only (number) available item(s)." The item tracks inventory and that option is out of stock or too low. Choose another option, lower the quantity, or add stock on the item's Inventory tab.
  • "The enrollment add-on selected cannot be combined with the other items in your cart. Continue with your current order, and then place another order with this enrollment add-on afterwards." The add-on is paid to a different payment gateway (another associated organization's) than what's already in the cart. Check out the cart first, then add the add-on in a new order.
  • "Amount Paid must be greater than zero for Cedit Card orders." Enter the amount to charge, or choose Other and 0 to leave it on the balance.
  • Place Order or Add Add-On isn't there. Your admin role doesn't include Place Order.

Good to know

  • You can add an add-on at any time, even after registration closes. Families can buy one themselves from My Account > Enrollments only while their offering is open for registration, or until the program's Add Rebuy Until date.
  • Add Add-On doesn't check whether a once-per-season add-on (1 per Season Year or 1 per Account per Season) was already paid this season. Check the family's orders first.
  • Add Add-On has no box for an amount, so use it for fixed-price add-ons. For an add-on where the buyer chooses the amount (Variable Cost), have the family buy it from My Account > Enrollments, where they enter the amount.
  • There's no way to add an add-on to many registrations at once. See Can I Mass/Bulk Add an Add-On to Existing Enrollments?
  • Registration coupons don't discount add-ons. To waive or reduce an add-on's cost for one family, give them a Misc - Credit (see Why doesn't a coupon discount an add-on fee? (use a Misc - Credit)).

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