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How to update your Enrollment Information and Enrollment Photo

  • Updated

If your organization allows it, you can change some of the answers you gave when you registered, such as a document you uploaded, and replace the photo on the registration. Sign in on your organization's website, click Edit Enrollments (or go to My Account > Enrollments), and click the Edit Enrollment icon (pencil) on the registration.

Applies to: Parents and players · Organizations that turn on enrollment editing (Enhanced, Elite and Enterprise plans) · Accepted registrations

Where: Your organization's website > User Site Map > Edit Enrollments, or My Account > Enrollments > Edit Enrollment icon

Before you start

  • Use your organization's website in a web browser, on a computer, phone or tablet. The TeamSideline app doesn't have these pages.
  • Your organization decides what can be changed. The Edit Enrollments tile and the Edit Enrollment icon appear only when it allows changes, and only for registrations that are accepted (not waitlisted or canceled) in programs that haven't been archived.
  • Answers belong to one registration, so they're changed on the registration. Details about the person, such as a name, birth date, address or the player's own profile fields, are changed in My Account > Members instead.

How to change your registration's answers

  1. Sign in on your organization's website.
  2. On the User Site Map page, click the blue Edit Enrollments tile. You can also go to My Account > Enrollments.
  3. The Enrollments page lists your registrations with their Date, Enrollee, Enrollment, Team, Add-Ons and Paid columns. Find the one you want.
  4. Click the Edit Enrollment icon (pencil) at the end of its row. The page shows the program and offering, then the fields you can change.
  5. Change the answers. For a file, click Select and choose the file on your device (10 MB at most). To clear a file from a field that isn't required, check Remove next to it.
  6. Click Save. You see "Enrollment updated."

How to replace the photo on your registration

  1. Open the registration as in steps 1 to 4 above, then click Photo at the top of the page. Photo appears only when the program takes registration photos.
  2. Click Remove to clear the current photo, then click Select and choose a new one: a JPG, JPEG, PNG, GIF, BMP or HEIC file of about 10 MB or less.
  3. If the photo isn't square, the crop box opens: drag a square around the head and shoulders, adjust it with the square anchors, and click Crop. If the photo is sideways, use Rotate Left or Rotate Right.
  4. Click Save. You see "Enrollment Photo updated."

Click Edit at the top of the page to go back to the answers. Cancel leaves the photo as it was.

What you'll see

  • Only the fields your organization lets you change appear. Your other answers, special requests, medical information and the terms you accepted aren't shown here.
  • A file you already uploaded is listed by its name next to Select. Choosing a new file replaces it.
  • Each registration is changed on its own. If you registered two children, or registered as a player and as a volunteer, open each registration.
  • Your changes are saved to the registration, and your organization sees them. No email is sent.

If it doesn't work

  • There's no Edit Enrollments tile, or no Edit Enrollment icon on a registration. Your organization hasn't turned on enrollment editing, the registration is waitlisted or canceled, the program has been archived, or nothing on it can be changed. Contact your organization.
  • The answer you need to change isn't on the page. Your organization hasn't made that field editable for your registration. Contact them to change it.
  • "The "(field)" field is required." (or "Please select a value from the "(field)" list.", "Please check the "(field)" checkbox.") Fill in that field and click Save again.
  • ""(file name)" exceeds the maximum of 10 MB. Please upload a smaller file." Upload a smaller version, such as a lower-resolution photo of the page.
  • "An ampersand (&) is not allowed in the file name." Rename the file without the & and upload it again.
  • "Use the lines on the image to crop the image before continuing." The crop wasn't finished, so the photo was cleared. Choose it again, click Crop, then Save.
  • There's no Remove next to your file. The field is required. Choose a new file to replace it.
  • Clicking your file's name asks you to sign in as an administrator. That link is for your organization's staff. Your file is saved; you don't need to open it here.

Good to know

  • If your organization uses Workflow, the Workflow tile and the Remaining Workflow Items column show what's still needed for each registration.
  • Once someone has a registration, their name, birth date and gender can't be changed from your account. Ask your organization to change them.
  • TeamSideline Support helps organizations, not individual families, so contact your organization with questions about what to change.

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