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How do I pay a balance I owe? (parents)

  • Updated

Sign in on your organization's website and click the red Balance Due tile, or open My Account > Order History. Enter the amount, choose what it's for and click Pay Balance, then pay by card at checkout. You can pay all of the balance or part of it. If there's no Pay Balance button, your organization doesn't take balance payments online: contact it to pay another way.

Applies to: Parents, players and other account holders · Organizations that turn on Pay Balance · Card payments on your organization's website

Where: Your organization's website > Sign In > Balance Due tile, or My Account > Order History, or My Account > Enrollments

Pay your balance

  1. Go to your organization's website and click Sign In.
  2. On the page you see after signing in, click the red Balance Due tile. Or go to My Account > Order History or My Account > Enrollments: the Account Balance box is at the top of both pages.
  3. Check the amount after "You currently have a balance due of".
  4. In Amount, keep the whole balance, or enter less to pay part of it. The least you can pay is $5.00, or the whole balance if it's less than that.
  5. In Applies to, choose what you're paying for: one of the items listed, Multiple to split the payment across several items, or Other for a payment that isn't for one item. On Order History each item shows what's still owed on it in brackets.
  6. Click Pay Balance.
  7. If you chose Multiple, the Balance Payment page opens. Enter an Amount To Apply for each item you're paying and click Add. Your payment is the total of those amounts.
  8. On the checkout page, enter your card details and click Place Order.

What you'll see: the order confirmation for your payment. The payment is listed in My Account > Order History, where the magnifying glass next to an order opens its details, and your Account Balance goes down by the amount you paid. When you no longer owe anything, the Account Balance box and the Balance Due tile go away.

If you don't see Pay Balance

  • Your organization doesn't take balance payments online. The Balance Due tile and the Account Balance box appear only when your organization has turned on Pay Balance. Contact your organization: it can take your payment another way, such as a check, cash or a card payment it enters for you.
  • Your account doesn't owe anything overall. The box appears only while the account's total balance is more than $0. An amount owed on one registration doesn't show when a credit elsewhere on the account covers it.
  • You're signed in to a different account. A balance belongs to the family account that owes it. Sign in with the account you registered with.

If it doesn't work

  • "The amount must be at least $5.00 when making a payment." Pay at least $5.00, or the whole balance if it's less than $5.00.
  • "The amount you want to pay is greater then the amount owed." Enter no more than your balance.
  • "The amount you want to pay is greater then the amount owed for selected item." Enter no more than what's owed on the item you chose, or choose Multiple or Other.
  • "The amount you can pay can't be equal or less then zero dollars." Enter an amount above $0.
  • "Applies To selection required." Choose an item, Multiple or Other in Applies to.
  • "Applied amount is greater than the reconcile balance." On the Balance Payment page, an Amount To Apply is more than that item's Non Reconciled amount, which is what's still owed on it. Lower it.
  • "You cannot make a single balance payment for this group of items. Pay each item individually." The items are paid to different parts of your organization. Pay them one at a time, choosing one item in Applies to each time.
  • "Your account owes an existing balance of $(amount) that has not been paid. You need to pay this balance before you can place more orders." You see this when you try to register: your organization requires balances to be paid first. Pay the balance as above, then register.

Good to know

  • Pay Balance takes cards only. To pay by check or cash, contact your organization, which records the payment on your account.
  • Pay Balance starts a new order that holds only the payment. Anything already in your cart is removed, so finish other orders first.
  • If your organization passes card processing fees on to families, a processing fee is added at checkout.
  • On a payment plan, your balance includes the plan's payments that are still to come, so the Balance Due tile shows even when you're up to date. You don't have to pay those now: they're charged on their dates. Paying them early with Pay Balance makes the plan charge less at the end, or stop.
  • A balance can come from a deposit you paid at registration, choosing to pay by check or another offline method at checkout, a payment plan payment that failed or was canceled, or a charge your organization added to your account.

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