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How to use Auto Resolve for Schedules

  • Updated

Auto Resolve fixes conflicts in a division schedule you've already created. It moves only the games that need to move, so you don't have to rebuild the schedule. You run it from the division's 4 Create Schedule page, it works in the background, and then you approve or reject the result. These steps apply to both versions, standard and AI Auto Resolve. Steps that differ are marked.

What Auto Resolve fixes

Both versions fix:

  • Team schedule conflicts: the dates and times a team can't play, entered on the 2 Teams page
  • Location availability conflicts: games at times a field is closed or reserved
  • Multi-team coach conflicts: games that overlap for a coach with more than one team

AI Auto Resolve also fixes holiday conflicts, teams booked twice at the same time, and games in overlapping time slots on the same field. To see which version you have and how they differ, read Standard Auto Resolve vs. AI Auto Resolve.

Before you begin

  • Permission. You need a role with Auto Resolve permission, such as Administrator or Scheduler.
  • A schedule. Finish 1 Configuration, 2 Teams, and 3 Time Slots, then create the schedule on 4 Create Schedule.
  • What Auto Resolve should respect. Enter these before you run it:
    • Team schedule conflicts on the 2 Teams page: the dates and times a team can't play.
    • Location availability, so closed or reserved times aren't used.
    • Multi-team coaches, if your organization uses them.
    • Weeks with no games, using Block A Week. AI Auto Resolve won't move games into a blocked week.
  • Games that must stay put. Lock them on 4 Create Schedule, then click Calc & Save so the locks are saved. AI Auto Resolve never moves a locked game. Standard Auto Resolve doesn't check locks.
  • A saved schedule. Auto Resolve works from your last saved schedule, so save first. Calc & Save doesn't save while the page shows a critical alert, such as Time Slot Conflict or Team Selected Twice. Fix those first.
  • AI Auto Resolve only: check your settings. See How to configure AI Auto Resolve Settings.

Step 1: Start Auto Resolve

  1. Go to Schedules > Leagues & Divisions and open the division.
  2. Click 4 Create Schedule, and open the Regular or 2nd Half schedule you want to fix.
  3. Click Auto Resolve.
  4. Standard Auto Resolve only: choose your options. See the standard options in How to configure AI Auto Resolve Settings.
  5. Click Resolve.

Step 2: Wait for it to finish

While Auto Resolve runs, admins who can use Auto Resolve see this:

  • The page shows "The Auto Resolve function is processing" and refreshes itself every 30 seconds.
  • The Auto Resolve button changes to Cancel Auto Resolve.
  • Delete, Calculate, Calc & Save, Add Game, Block A Week, and Save As Template are grayed out, and the schedule can't be edited.
  • On the Multi-Location Calendar, you can't drag this division's games. On Multi Game Cancel, Save is turned off while any division in your organization is running Auto Resolve.

Admins without Auto Resolve permission aren't locked out. Ask them not to edit the schedule until the run finishes.

You can leave the page. Runs wait in a queue, so a run can take a minute or more to start. AI Auto Resolve can take several minutes on a large division.

When the run finishes, you get an email titled "Auto Resolve Complete." You also see a notice on the Admin Site Map: "(League) (Division) Auto Resolve has completed." Only the person who started the run gets them. Both say "completed" even when a proposed schedule is waiting for you.

Step 3: Approve or reject the proposed schedule

If no game in the schedule has a result yet, Auto Resolve doesn't change your schedule right away. The page shows Auto Resolve – Proposed Schedule instead. Its messages say "Smart Auto Resolve" for both versions, and only admins with Auto Resolve permission see it.

  • The summary says how many games it proposes to move.
  • Moved games are highlighted. The Change column shows where each one came from, such as "Moved from Week 3, Sat 10/10 9:00 AM at Field 2."
  • Click Approve to make the proposed schedule your live schedule.
  • Click Reject to keep your current schedule unchanged.

Before you approve, look for games moved to a date that has already passed, to a TBD location, or to a new week after your last game. AI Auto Resolve doesn't check today's date.

When you approve:

  • Published team sites update automatically. If the division sends automated Game Change emails, they go out a few minutes later.
  • Officials assigned to moved games get the new date, time, and location. Confirmed assignments go back to Pending.
  • The approval can't be undone. To change things back, edit the schedule by hand.

Approve or reject before you change anything else. Approving replaces the whole live schedule with the proposal as it was when the run finished. Edits, scores, and cancellations entered while the proposal waits are lost. If anything changed, reject the proposal and run Auto Resolve again. You can't start another run until you approve or reject. Deleting the schedule rejects the proposal.

If a game already has a result

If any game in the schedule has been played, forfeited, or cancelled, is marked Score Not Kept or Scoring In Progress, or has a game comment or Exclude From Standings, there's no proposal. Auto Resolve saves its changes to the schedule right away, so review the schedule when the run finishes.

If Auto Resolve finds nothing to change, your schedule stays the same.

Step 4: Check what's left

Auto Resolve leaves a game where it is when it can't find a better place, and the proposal doesn't list those games. After you approve, check the schedule's conflict alerts, and fix any remaining games by hand. Troubleshooting Auto Resolve has ways to give Auto Resolve more room.

Cancel a run

Click Cancel Auto Resolve. You'll see "Cancellation requested. The process will stop after the current operation completes." Your schedule stays as it was, and no email is sent.

Wait a minute before you start Auto Resolve again. If the run had already finished, you'll see "The process has already completed. Please refresh the page to see the results."

If a run fails

You get an email titled "Auto Resolve Unable to Complete," and your schedule isn't changed. AI Auto Resolve doesn't switch to standard Auto Resolve when it fails. Try again, and contact support@teamsideline.com if it keeps failing.