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How to use Auto Resolve for Schedules

  • Updated

Auto Resolve fixes conflicts in a division schedule you've already created. It moves only the games that need to move, so you don't have to rebuild the schedule. You start it on the division's 4 Create Schedule page and it runs in the background. If no game has a result yet, you then approve or reject the proposed changes. These steps apply to both versions, standard and AI Auto Resolve; steps that differ are marked.

Applies to: Admins and schedulers with Auto Resolve permission · Enhanced, Elite and Enterprise plans (AI Auto Resolve: Elite and Enterprise, once TeamSideline turns it on) · Regular and 2nd Half schedules of league divisions

Where: Schedules > Leagues & Divisions > (division) > 4 Create Schedule > Regular or 2nd Half > Auto Resolve

What Auto Resolve fixes

Both versions fix:

  • Team schedule conflicts: the dates and times a team can't play, entered on the 2 Teams page
  • Location availability conflicts: games at times a field is closed or reserved
  • Multi-team coach conflicts: games that overlap for a coach with more than one team

AI Auto Resolve also fixes holiday conflicts, teams booked twice at the same time, and games in overlapping time slots on the same field. To see which version you have and how they differ, read Standard Auto Resolve vs. AI Auto Resolve.

Before you begin

  • Permission. You need a role with Auto Resolve permission, such as Administrator or Scheduler.
  • A schedule. Finish 1 Configuration, 2 Teams and 3 Time Slots, then create the schedule on 4 Create Schedule. The Auto Resolve button appears once the schedule exists.
  • What Auto Resolve should respect. Enter these before you run it:
    • Team schedule conflicts on the 2 Teams page: the dates and times a team can't play.
    • Location availability, so closed or reserved times aren't used.
    • Multi-team coaches, if your organization uses them.
    • Weeks with no games, using Block A Week. AI Auto Resolve won't move games into a blocked week.
  • Games that must stay put. Lock them on 4 Create Schedule (this needs the Lock Game permission), then click Calc & Save so the locks are saved. AI Auto Resolve never moves a locked game. Standard Auto Resolve doesn't check locks.
  • A saved schedule. Auto Resolve works from your last saved schedule, so save first. Calc & Save doesn't save while the page shows a critical alert, such as Time Slot Conflict or Team Selected Twice. Fix those first.
  • AI Auto Resolve only: check your settings. See How to configure AI Auto Resolve Settings.

Step 1: Start Auto Resolve

  1. Go to Schedules > Leagues & Divisions and open the division.
  2. Click 4 Create Schedule, and open the Regular or 2nd Half schedule you want to fix.
  3. Click Auto Resolve.
  4. Standard Auto Resolve only: choose your options. They're described at the end of How to configure AI Auto Resolve Settings.
  5. Click Resolve.

Step 2: Wait for it to finish

While Auto Resolve runs, admins who can use Auto Resolve see this:

  • The page shows "The Auto Resolve function is processing" and refreshes itself every 30 seconds.
  • The Auto Resolve button changes to Cancel Auto Resolve.
  • Delete, Calculate, Calc & Save, Add Game, Block A Week and Save As Template are grayed out, and the schedule can't be edited.
  • On the Multi-Location Calendar, you can't drag this division's games. On Multi Game Cancel, Save is turned off while any division in your organization is running Auto Resolve.

Admins without Auto Resolve permission aren't locked out of 4 Create Schedule. Ask them not to edit the schedule until the run finishes.

You can leave the page. Runs wait in a queue, so a run can take a minute or more to start. AI Auto Resolve can take several minutes on a large division.

When the run finishes, you get an email titled "Auto Resolve Complete." You also see a notice on your admin Home page: "(League) (Division) Auto Resolve has completed." Only the person who started the run gets them. Both say "completed" even when a proposed schedule is waiting for you.

Step 3: Approve or reject the proposed schedule

If no game in the schedule has a result yet, Auto Resolve doesn't change your schedule right away. The page shows Auto Resolve – Proposed Schedule instead, with the message "Smart Auto Resolve has completed. Review the proposed schedule below and Approve or Reject the changes." The messages say "Smart Auto Resolve" for both versions, and only admins with Auto Resolve permission see the proposal.

  • The summary says how many games it proposes to move.
  • Every game is listed. Moved games are highlighted, and the Change column shows where each one came from, such as "Moved from Week 3, Sat 10/10 9:00 AM at Field 2."
  • Click Approve to make the proposed schedule your live schedule. You'll see "The proposed schedule has been approved and is now the active schedule."
  • Click Reject to keep your current schedule unchanged. You'll see "The proposed schedule has been rejected. The current schedule was kept unchanged."

Before you approve, look for games moved to a date that has already passed, to a TBD location, or to a new week after your last game. AI Auto Resolve doesn't check today's date.

When you approve:

  • Published team sites update automatically. If the division sends automated Game Change emails, they go out a few minutes later.
  • Officials assigned to moved games get the new date, time and location. Confirmed assignments go back to Pending.
  • The approval can't be undone. To change things back, edit the schedule by hand.

Approve or reject before you change anything else. Approving replaces the whole live schedule with the proposal as it was when the run finished, so edits, scores and cancellations entered while the proposal waits are lost. If anything changed, reject the proposal and run Auto Resolve again. You can't start another run until you approve or reject. Deleting the schedule rejects the proposal.

If a game already has a result

If any game in the schedule has been played, forfeited or canceled, is marked Score Not Kept or Scoring In Progress, or has a game comment or Exclude From Standings, there's no proposal. Auto Resolve saves its changes to the schedule right away, so review the schedule when the run finishes.

If Auto Resolve finds nothing to change, your schedule stays the same.

Step 4: Check what's left

Auto Resolve leaves a game where it is when it can't find a better place, and the proposal doesn't flag those games. After you approve, check the schedule's conflict alerts, and fix any remaining games by hand. Troubleshooting Auto Resolve has ways to give Auto Resolve more room.

Cancel a run

Click Cancel Auto Resolve. You'll see "Cancellation requested. The process will stop after the current operation completes." Your schedule stays as it was, and no email is sent.

Wait a minute before you start Auto Resolve again: until the canceled run has stopped, clicking Resolve doesn't start a new one. If the run had already finished, you'll see "The process has already completed. Please refresh the page to see the results."

If it doesn't work

  • You get an email titled "Auto Resolve Unable to Complete." The run failed and your schedule isn't changed. AI Auto Resolve doesn't switch to standard Auto Resolve when it fails. Try again, and contact support@teamsideline.com if it keeps failing.
  • There's no Auto Resolve button. Your role doesn't have Auto Resolve permission, the schedule hasn't been created yet, the league is archived, or it's a Single Games division. While a run is in progress or a proposal is waiting, you'll see Cancel Auto Resolve or Approve and Reject instead.
  • Clicking Resolve does nothing. A run you just canceled is still stopping. Wait a minute, refresh the page and try again.

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