Skip to main content

Search

Welcome to Support

How To Resend a Skipped Team Site Welcome Email

  • Updated

There's no button that resends the Team Site welcome email, the "Announcement" email that goes to a team's roster when you publish its team site. To reach people who missed it, send your own welcome from Communications > Send Communication. If Announcement Email was off when you published, you can turn it on and publish the team site again, but that starts the team site over.

Applies to: Org admins · All plans · Team Sites published from a program's 5 Team Sites page

Where: Communications > Communication Logs > Team Site Log (to check); Communications > Send Communication (to send your own); Programs > Configurations > Team Sites and Programs > Manage Programs > (program) > 5 Team Sites (to publish again)

Why the email was skipped

  • Announcement Email was No under Programs > Configurations > Team Sites when the team site was published, so nothing was sent.
  • People joined the team after it was published, or were moved to it from another team. The email goes out only once, at publishing, so it never reaches people added later.
  • Their address doesn't take TeamSideline email, for example because an earlier email bounced or they unsubscribed.

Check whether it was sent

  1. Go to Communications > Communication Logs and click Team Site Log.
  2. Set the Date Range to include the day you published. It starts at the last 30 days.
  3. In Team Name, enter the team's name and click Update.
  4. Look for rows from the day you published. There's one row per recipient, with Sender Address (the admin who published), To Address, Sent, Opened and Filter Type. Click an Email Id to open the message.

What you'll see: the welcome email's subject is "Announcement | (team name) Communication | TeamSideline.com". If the team has no rows for that day, Announcement Email was No when you published, or no one on the roster had an email address. A value under Filter Type means the address has an email filter now (for example, it bounced or opted out), and TeamSideline doesn't send to a filtered address. Opened dates show on the Enhanced, Elite and Enterprise plans.

The welcome email isn't on the System Log tab: that tab lists TeamSideline's automatic emails, and the welcome email is sent as a team communication. If the email was sent, ask the family to check their spam or junk folder.

Send your own welcome message (usually best)

Use this for a few people who were added or moved after publishing, or whenever you don't want to disturb a live team site.

  1. Go to Communications > Send Communication.
  2. Click the arrow next to Registrations - Current Programs. Check the program, or open it with its arrow and check only the people who need the message.
  3. Click Next.
  4. On Create Your Message, enter the Email Subject and your message. Tell families to sign in on your website, or in the TeamSideline app, with the email address this message was sent to. For the standard wording, see the Team Site Welcome Email article under Related articles.
  5. Click Send Now, or click Next to check the send options and then click Send.

Tip: save your welcome as a template

  1. Go to Communications > Communication Templates and click Add Communication Template.
  2. Enter the Email Subject and Email Message, and click Save.
  3. Next time, on Create Your Message, click Retrieve Template, choose it in Template and click Apply.

You can also click Save As Template on Create Your Message.

Publish the team site again with Announcement Email on

This is the only way to make TeamSideline send its own welcome email again. Use it only when Announcement Email was No when you published and the team site has nothing you'd lose yet, for example right after publishing.

  1. Go to Programs > Configurations > Team Sites, set Announcement Email to Yes and click Save. You'll see "Configurations have been saved."
  2. Go to Programs > Manage Programs, click the program's name, then 5 Team Sites.
  3. On the team's row, click the green icon in the Archive column (Archive Team Site). At "Are you sure you want to archive the (team name) Team Site?", click OK.
  4. Click the green Publish Team Site icon in the Team Site column and click OK. The confirmation says all roster members will receive an announcement.
  5. Publish the team's schedules again in the Practice, Regular, 2nd Half and Playoff columns, as the team had them.

Important: Publishing again creates a new team site. The old site's announcements, chat, files, pictures, attendance and Family & Friends don't come across, and people added only on the old site have to be added again. Everyone on the roster gets the email, including people who already had it.

If it doesn't work

  • "Invalid date range." On Team Site Log, both dates are needed, and the first can't be after the second.
  • The team's row on 5 Team Sites has no Archive icon. The team site isn't published yet. Publishing it sends the email if Announcement Email is Yes.
  • Someone still says they have no access. They must sign in with the email address the team has for them. On your website, their team is listed under Team Sites once they sign in.

Good to know

  • Nobody is locked out without the email. Members sign in on your website, where their team is listed under Team Sites, or in the TeamSideline app.
  • The welcome email's wording can't be edited. To send your own wording instead, set Announcement Email to No before you publish and email the team yourself.
  • Moving a player to another team adds them to that team's site without an email. Use Send Communication to tell the family.
  • Replies to the welcome email go to the admin who published the team site.
  • Whatever Announcement Email is set to, publishing posts a "Welcome to the (team name) Team Site!" announcement on the site for 21 days.

Related articles