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How to Change your Admin Email Address or Admin Name

  • Updated

To change the email address you sign in with, click your name at the top of the admin site, use Change Email Address on the Email tab, and click the confirmation link TeamSideline sends to the new address. To change your name, edit First Name and Last Name on the General tab and click Save.

Applies to: Org admins, each for their own account · All plans · Admin site on the web

Where: Your name at the top of the admin site > User Profile > Email (email address) or General (name)

Before you start

  • Your admin sign-in is one TeamSideline login. A new email address or name applies to every organization you manage, to Sign In on any TeamSideline website, to team sites and to the TeamSideline app.
  • Use a new address that doesn't already have its own TeamSideline login. If it does, for example because you've registered your family with it or you're an admin elsewhere with it, don't change your email to it. Ask another admin to add that address with Add User on Administration > Manage Users and remove the old one, or contact TeamSideline Support.
  • The confirmation goes to the new address, so you need to be able to open email there, but not at the old one. Until you confirm, your old address keeps working.

Change your admin email address

  1. Sign in at Admin Sign In on your organization's website.
  2. Click your name at the top of the admin site. Your User Profile opens on the General tab.
  3. Click Edit on the Email Address row, or click the Email tab.
  4. Click Change Email Address.
  5. Type the new address in New Email Address and again in Repeat Email Address. A check mark appears when the two entries match.
  6. Click Send Confirmation Email.
  7. Open the email TeamSideline sends to the new address, "Confirm Your New Email Address | TeamSideline.com", and click Confirm Email Address Change.
  8. On the Confirm Email Address Change page, check the Old Email Address and New Email Address, and click Confirm. You don't enter your password on this page.
  9. Go to your organization's website and sign in at Admin Sign In with the new address and your existing password.

What you'll see: after you click Send Confirmation Email, "Your email change confirmation email will be sent to your new email address shortly. You must click the confirmation link within the email and complete the process to change your email address." Opening the link signs you out of TeamSideline in that browser. After you click Confirm, a TeamSideline sign-in page shows "Your email address has been successfully changed. Please sign in with your new email address and existing password." From then on your old address no longer signs in, and your password stays the same.

The new address also replaces your old one wherever TeamSideline had it on file: on your family account, as a team contact, on official records and on team rosters.

Change your admin name

  1. Click your name at the top of the admin site to open your User Profile on the General tab.
  2. Change First Name and Last Name. Both are required, up to 50 characters each.
  3. Click Save.

What you'll see: "Your profile has been updated." Your new name shows at the top of the admin site on the next page you open, and on Manage Users. The next time you sign in to each organization's admin site, the Admin Terms page asks you to accept again in your new name: "The name on this account has changed. Please review and accept the Terms again to confirm your account details." Click Accept to continue.

The General tab also has Site Preview (New Page or Same Page), a preference for opening your website from the admin site. Save keeps whatever it shows.

Remove an email filter on your own address

If TeamSideline has stopped sending email to your address, a red flag shows on the Edit button next to your email on the General tab. You can remove the filter yourself:

  1. Open the Email tab of your User Profile.
  2. Find the filter in the table below Change Email Address. It shows the Email Filter (such as Bad or Opt Out), the Organization and the Created Date.
  3. Click the red X (Delete) at the end of its row, and click OK to confirm.

"There are no email filters on your email address." means nothing is stopping TeamSideline emails to you. Fix the cause first (a full mailbox, or a spam setting that blocks TeamSideline), or the filter can come back.

If it doesn't work

  • "New Email Address field is required." or "Repeat Email Address field is required." Fill in both boxes.
  • "Email Address fields do not match." Type the address exactly the same way in both boxes, including capital letters.
  • "Invalid New Email Address." The address isn't in a valid format. Check it for typos and spaces, and type it rather than paste it.
  • The confirmation email doesn't arrive. Check the spam and junk folders at the new address, and check that you typed the address correctly; if you didn't, send the confirmation again. An email filter on the new address also stops it: look the address up on Communications > Email Filters, or ask an admin who has that page.
  • "Your email address change was previously confirmed." The link was already used, so your address has already changed. Sign in with the new address.
  • "An account with your new email address already existed, so the accounts were merged. Please sign in with your new email address. If you do not know the password, click the "Forgot Your Password" link." The new address already had its own TeamSideline login. Keep signing in to the admin site with your old address, and contact TeamSideline Support to finish the change.
  • "Please enter your First Name." or "Please enter your Last Name." Both names are required.
  • You can't sign in to start the change. Reset your password with Forgot your password? on Admin Sign In, then change your email. If the reset email can't reach your old address, ask another admin to add your new address with Add User on Manage Users and remove the old one. If there's no other admin, contact TeamSideline Support.

Good to know

  • Another admin can't change your email address: it's display-only on Manage Users. To move an admin to a new address, another admin adds the new address with Add User and removes the old one. A new admin starts with every role, so check the roles on the new address.
  • Another admin can edit your name on Manage Users only when your address is on your organization's own website domain, such as president@yourleague.org. For a shared role address like that, see How to set up and hand over a role-based (shared) admin email account.
  • Changing your email address doesn't change your password. To change it, click Edit on the Password row or open the Password tab.
  • The change takes effect only when you click Confirm on the page the link opens. If you sent more than one confirmation, use the email for the address you want: once one is confirmed, the other links stop working.

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